Retail &

Close More with Chat Commerce

FOR Online and brick-and-mortar retail shops

Whether you are B2B, B2C or C2C, you need to ABC — always be closing. Add instant messaging to your sales strategy and turn conversations into conversions. Best of all, you can market, sell and support at scale from any channel on a single platform.

Common Problems & Challenges

Customer Queries Go Unanswered

Without continuous online support, customer queries may go unanswered during off-hours, leading to dissatisfaction and potential loss of sales.

Decreased Conversion Rates

Customers may abandon their shopping carts if they encounter issues or have questions that aren't addressed promptly, resulting in decreased conversion rates.

Missed Sales Opportunities:

Failure to engage with potential customers in real-time can lead to missed sales opportunities, as customers may seek immediate assistance and opt for competitors who provide it.

Increased Customer Frustration

Customers may become frustrated when they can't find answers to their questions or resolve issues quickly, leading to a negative perception of the e-commerce brand.

Higher Support Costs

Without automated support tools, e-commerce businesses may need to invest more resources in human customer support agents to handle inquiries, leading to higher support costs.

Inefficient Use of Resources

Human agents may be tied up answering repetitive or low-level inquiries that could be easily addressed by chatbots or virtual assistants, leading to inefficient resource allocation.

Inconsistent Customer Experience

Without 24/7 support, the customer experience may be inconsistent, as response times vary based on when inquiries are made, potentially eroding trust in the brand.

Limited Scalability

E-commerce businesses may struggle to scale their customer support operations effectively without automated tools, especially during periods of high traffic or increased demand.

Difficulty in Handling Multilingual Customers

Serving customers from diverse linguistic backgrounds can be challenging without automated translation capabilities, leading to communication barriers and potential loss of sales.

Lack of Data Insights

Without automated tools, e-commerce businesses may miss out on valuable data insights that can be gleaned from customer interactions, hindering efforts to improve products, services, and overall customer experience.

OMNI-Channel Mobile CRM

Maximise Communication & Support


A streamlined AI-driven tool enhances customer communication, engagement, and support while reducing HR workload and costs. It integrates seamlessly with existing platforms to boost revenue growth and scalability.

A TWO-Phase CUSTOMER Journey Solution

Pre Sales

Marketing & Recruiting Process

Common Problems

The Solution

An AI-driven interactive communication assistant designed to enhance communication, engagement, experience, and pre-sales support for prospective customers through omni-channel, 24/7 customer communication solutions.

What's Included:

Sales Orders

Onboarding Process

Common Problems

The Solution

A customer sales communication and assistance tool that integrates with existing e-commerce platforms, leveraging automation, self-service features, and intelligent guidance to enhance the sales experience and throughput.

What's Included:

IVA Benefits

Classrooms have gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support students and stakeholders.

Raise Sales Completion rate

Simplify sales processes, keeping customers informed, motivated, and engaged to secure more revenue.

Streamlines Operations

Automate repetitive tasks, reducing manual workload and freeing up resources for strategic initiatives.

Improve Scalability

Easily scale your customer support operations to meet growing demands without compromising quality.

Cost Savings

Reduce overhead costs associated with manual support processes and employee turnover.

Competitive Advantage

Stay ahead of the competition by leveraging advanced AI technology to deliver exceptional customer experiences.

Increase Conversion Rate

Guide customers through the sales funnel with personalized recommendations and support

Improved Cross-Selling & Up-Selling Opportunities

Identify and capitalize on opportunities to up-sell and cross-sell products and services.

Reduce Customer Churn

Proactively address customer issues and concerns, minimizing churn rates and maximizing lifetime value.

Seamless Omni-Channel Experience

Engage with customers across multiple channels seamlessly, enhancing brand visibility and accessibility.

Faster Time-to-Resolution

Resolve customer queries and issues promptly, reducing wait times and improving satisfaction.

Customizable Solutions

Tailor our AI-driven solutions to fit your unique business requirements and objectives.

Reduce Human Error

Reduce the chance of tired, emotional, or irresponsible staff making mistakes and potentially losing brand reputation, customers, and revenue.

Real-Time Insights

Real-time Insights: Gain valuable insights into customer behaviour and preferences for targeted marketing and support strategies.


Stay ahead of evolving customer expectations and technological advancements with our innovative solutions.

Streamline communication throughout their Retail journey.

IVA Features

Classrooms have gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support students and stakeholders.

Accurate Human-Like responses

Deliver efficient, personalised conversations covering product inquiries, troubleshooting, usage guidance, pricing, order assistance, and general queries, available 24/7.

Omni-Channel Integration

Communicate with customers on their preferred channels, including WhatsApp, Telegram, Messenger, and more.

Process Automation

Decrease HR workload by automating human involvement in sales processes and communication workflows across the entire customer sales journey.

Data Source Integration

The virtual agent’s knowledgebase seamlessly integrates with your online shop’s data resources. It uses Chat GPT to provide a human-like experience with a 60% higher customer engagement rate and an 80% lower fallback rate

Product Info Cards

Utilise media-rich product info cards on WhatsApp to educate potential customers about products and services consistently across drip campaigns, marketing initiatives, or virtual tours, regardless of product quantity.

Chat Blasts

Captivate broad audiences with informative content, educational resources, announcements, updates, follow-ups, and re-marketing messages using Chat Blast messages

Self-Service Options

Provide customers with self-service options for common queries and tasks, reducing support ticket volume or human involvement..

Sales Platform Integration

Seamlessly integrate with your existing online sales systems and platforms for enhanced efficiency and data synchronization.

Customer profiling

Capture and store non-bias customer information, buying behaviours, needs, objections, habits, opinions, feedback, and more during chats, viable for data analysis.

Performance Metrics

Track and analyse key performance indicators to measure the impact of our solutions on your business success.

Natural language processing

Our virtual agents adeptly handle human language to minimize repetitive tasks. They can translate, classify, summarize, and comprehend, even when customers misspell words.

Sales Process tracking

Allow customers to easily monitor and track their order progress, receiving status updates through their preferred communication channels such as WhatsApp, Instagram, Messenger, or Telegram

Case Study

Health Products Shop

Problem #1

Large daily incoming leads pool to effectively call, reply or follow-up


Intelligent virtual sales agent who can effectively and accurately support 1000’s of leads simultaneously

Problem #2

Limited support staff or time during work hours (no after-hour support)


24/7, human-like support on health issues and product related Information & enquiries

Problem #3

Customers unreachable, or non- responsive to follow-up calls


Effective customer reach to follow up on enquiries, orders, deliveries and abandoned carts

Problem #4

Too many manual & repetitive tasks utilising HR resources


Reduce workload through communication and process automation

Problem #5

Sales agents taking too long to respond - losing potential sales


High response rate with personalized one-on-one conversations with extended chat transcripts

Problem #6

Low sales conversion rate vs incoming enquiries


Immediate increase in sales with an exceptional customer experience and support system 

Efficiency Rate
With IVA
Without IVA
Customer experience
With IVA
Without IVA
% task Accuracy
With IVA
Without IVA
Chat Fall-off rate
With IVA
Without IVA
Engagement rate
With IVA
Without IVA

The future of Retail Communication
& engagement is here.

Turn conversations to conversions

No response, no sale. In the hypercompetitive world of e-commerce, customers don’t wait. Engage them instantly on their favorite messaging apps to close deals while you have their attention or foster long-term relationships for higher CLTV. Then, use data, automation and analytics to shorten and speed up your sales cycle.

Customer Profiling

Unify customer data - Turn your customer profile data into the fuel that powers your pipeline.

Automated or Scheduled Chat Blasts

Raise Customer Engagement - Re-activate unresponsive demand, inform engaged customers or win back former customers by sending mass messages to all of your Contacts, or target selected Contacts based on their individual profile.

Analytics & Reporting

Track Conversions, Drop-offs & Engagement - Leverage Powerful Machine Learning Tools & Specialized Reports to Filter Data and Uncover Key Insights that can improve your sales conversion rates at scale.


Ensure Returning Customers- Hit high open and click-through rates when you use the right channels


Are your marketing campaigns or promotions failing to hit their targets? Get higher visibility and engagement with instant messaging. Convert casual shoppers into loyal customers with the right message at the right time in the right inbox

Order Tracking and Notifications

Accessibility and retention - The primary purpose of order tracking is to keep customers in the loop and give them certainty about when their order is going to arrive.

Online Payment Gateway Integration

Same thread payment conversion - Immediately guide customers through the payment process on the same thread right after recommending a product.

Marketing and Sales Automation

Increase marketing uptime - Engage with website visitors, provide product advice, accelerate new opportunities, generate new interest, engage demand, cultivate early interest 24/7.

Extended Cart Features through CHAT

Create mores sales opportunities - Automate your sales pipeline, from sales qualification to abandoned cart recovery


Build brand loyalty with consistent, high-quality support throughout the customer journey. Offer conversational or ticketed support on the channels customers use most and add chat automation for faster responses and resolutions.

Automated Drip Campaigns

Keep your customers engaged - Automate multichannel drip campaigns triggered by customer actions

Customer Segmentation

Target Customer's Needs Segment customers by past purchases or buyer behavior for retargeting

Integrate Existing Platfomrs

Ensure Maximum Utilization - Integrate your existing ERP or sales CRMs to retrieve data or generate deals mid-conversation


Optimize Marketing and Sales Efficiency - Have total visibility over chats and measure agent performance with data and analytics