fbpx

Hospitality
Services

Deliver 5-Star Guest Experiences

FOR Online and brick-and-mortar Hospitality Services

Get your marketing, sales and support teams into the pockets of guests. Use instant messaging to handle everything from MICE and event venue inquiries to special requests from luxury travellers.

Engage on every channel

Communication is the engine of all customer relationships. Secure brand loyalty and higher customer lifetime value with excellent after-sales and support experiences.

Automated Drip Campaigns

Keep your customers engaged - Build interest about new models or used car deals via throttled information in multichannel drip marketing campaigns

Customer Segmentation

Target Customer's Needs Segment customers by past purchases or buyer behavior for retargeting

SEND BROCHURES AND INFO OVER CHAT

Raise the level of engagement - Use new catalogs and brochures as lead magnets to capture, generate and nurture leads

MEASURE SALES PERFORMANCE

Optimize Marketing and Sales Efficiency - Have total visibility over chats and measure agent performance with data and analytics

Turn conversations into reservations

Messaging apps foster trust faster than email and phone calls. Overcome objections and close deals with ease when you combine automotive chat with customer data, automation and integrations.

Customer Profiling

Unify customer data - Turn your customer profile data into the fuel that powers your pipeline.

Automated or Scheduled Chat Blasts

Re-engage Customer's Interest - Broadcast special offers on messaging apps to target audiences instantly or schedule them in advance

Analytics & Reporting

Track Conversions, Drop-offs & Engagement - Recalibrate support weak points identified in agents' chat records, NPS or CSAT ratings and performance analytics

OPTIMIZED CUSTOMER ENGAGEMENT

Ensure Returning Customers- Hit high open and click-through rates when you use the right channels

Launch a Virtual Concierge

Accelerate decision-making when you nudge customers with cross-platform promotions, then follow up directly in their messaging inboxes.

UNINTERRUPTED SUPPORT 24/7

Don't lose potential Clients- Offer 24/7 support with self-service options like automated FAQs, access to a human agent or a mix of both

aUtomate Service Reminder

Get your clients updatd and informed - Immediately guide customers through the payment process on the same thread right after recommending a product.

Marketing and Sales Automation

Increase marketing uptime - Automate your sales pipeline, from sales qualification to deal creation 24/7.

Client Profiling

Know your customer by heart - Impress customers when you recognize them on any channel and always have their full context at hand

OMNI CHANNEL

Reach your customers on their preferred channel

Reach out to us today

Once we’re give your contact details we will schedule a virtual exploration session with you and your teams to establish your needs, and how we can assist to grow and scale your business.

Chat with IVA

Click here to try IVA on WhatsApp