iVA STUDENT Assist
AI-Driven Intelligent Student Support
FOR COLLEGES, SCHOOLS AND TRAINING CENTERS
Improve student-institution communication for higher quality student applications, smoother registrations, and decreased dropout rates through enhanced student communication and support solutions.
Common Problems & Challenges
Limited Student support
Limited student support outside regular hours and insufficient self-service alternatives.
Losing Students to Competition
Risk of student attrition due to the overwhelming workload on sales agents manually managing incoming leads.
Poor Student Follow-ups & Reach
Lack of student response to emails, SMS, or unrecognised calls needed to convert or to finalise registrations.
High Registration Abandonment
Registration process abandonment or students becoming unreachable, impeding follow-ups.
Weak Student engagement & support
Early cancellations and drop-outs due to ineffective student communication and support during their studies
RISING HR AND OPERATIONAL COSTS
Manual, repetitive tasks that could be automated to streamline efficiency and reduce expenses.
Ineffective Communication Methods
Not being able to consolidate student communication on one unified platform, creating disconnect and confusion
not utilising using student data
Not being able to leverage communication data to make forward-moving executive decisions
OMNI-Channel Mobile CRM
Maximise Communication & Support
- Instantly reach your students on their preferred communication app and keep the engagement rate high
- Centralize student communication with one omnichannel business communication tool.
- A messaging platform for pre and post marketing and sales automation and support.
iVA STUDENT Assist
A streamlined AI-driven tool enhances student communication, engagement, and support while reducing HR workload and costs. It integrates seamlessly with existing platforms to boost revenue growth and scalability.
A Three-Phase Student Journey Solution
Pre Sales
Student Marketing & Recruiting
Common Problems
- Delayed support on needed info on career options
- Ineffective volume lead handling and no after-hour support
- Difficulty reaching prospects or following up with them
- Inconsistency among sales agents and high re-hiring costs
- Abandoned conversations and emails marked as spam
- Lack of insights as to why prospects didn’t follow through
- None or Inadequate self-service solutions.
The Solution
- The Intelligent Student Advisor
An AI-driven, interactive communication platform designed to boost prospective student applications by 16% through omni-channel, 24/7 information, assistance, and support.
What's Included:
- WhatsApp API - BSP Membership & Licence
- Communications Channels (WhatsApp / Webchat)
- Personalised Intelligent Virtual Assistant/Agent
- LLM (CHATGPT) Integration for Human-like Responses
- Level 1 Conversational Design, Menu's and Flows
- Knowledge Base (Institutional / Courses / Marketing & Sales)
- Course Information Cards
- Student Profiling Fields (5 x Custom Fields)
- Data Analysis and Reporting - Chat / Sales Analysis
- Ongoing System Management, Updates and Basic Support
- Monthly MSP Reports
Onboarding
STudent Registration & Enrolment
Common Problems
- Unclear registration requirements communication
- Inefficient student vetting methods
- High student dropout due to complex registration
- Uncertainty about outstanding requirements
- Challenges in reaching out to students & follow-ups
- Weak Document and form submission methods & procesess
- Limited registration self-help options for progression
The Solution
- The Registration Booster
A student registration communication & assistance tool that integrates with existing student management platforms, that leverages automation and self-service features to enhance registration throughput by 9%.
What's Included:
- Application & Registration process Integration
- Onboarding Progress Status Tracking
- Follow-Up and Auto Reminders
- Document Upload and Repository
- Change / Update / Cancel Course Option
- Onboarding Related Menus and Flows
- Auto Registration Form PDF Generator
- Knowledgebase (Onboarding)
- Data Analysis and Reporting - Student Registration Stages
- Student Profiling Fields (5 x Additional Custom Fields)
- Post Registration Info Automation (Dates / Venue / etc)
Post Sales
Active Student Ongoing Support
Common Problems
- Poor 24/7 student support
- Ineffective announcement methods
- Inadequate repository tools
- Low Email communication open rate
- Restrictions using WhatsApp for Business
- Student disengagement and early cancellations
- Need to log in to the dedicated platform
- Lack of self-service options
- Ineffective communication tracking
The Solution
- The Virtual Student Assistant
A student engagement and support solution that reduces early cancellations and drop-outs by 4% while improving ongoing communication, engagement and support during and after their studies.
What's Included:
- Student Events / Notification / Reminders Component
- Two-way, Private Student Support Communication
- Suggestions and Complaints Components
- Auto Reminders (exam / events / etc)
- Filtered Bulk Messaging via WhatsApp
- Remarketing Component to upsell students
- Make an Appointment (departments)
- Knowledgebase (Post Registration)
- Course Feedback and Rating
- Career Tracking and Supporting
- Student Profiling Fields (5 x Additional Custom Fields)
- Statistical Reports and Feedback
iVA STUDENT Assist
Benefits
Classrooms have gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support students and stakeholders.
Good communication creates clarity between your Institution and your student’s perception of your value offering, leading to better sales conversion and increased revenue.
Raise your student communication engagement rate by more than 30% with an AI support agent to secure more conversions and fewer sales fall-offs.
Reduce students from abandoning long and tedious registration processes with a simplified communication solution to keep them well informed, motivated and engaged to secure more students and revenue
Prevent students from early cancellation by keeping them engaged well informed during their studies, by using their preferred communication Apps, and technology-driven tools.
Provide consistent, accurate information and responses regarding your Institution, courses, and brand, and prevent unhappy students, early cancellations, or abandonment.
Turn uninformed, confused, and frustrated students to love your Institution, get good feedback and reviews, and, in return, increase revenue
Harvest accurate student information, feedback, and operational statistics to improve executive decisions on courses and programs, student behaviour, and Institutional operations.
IVA can do the work of many live sales and support agents and assist thousands of students instantly and accurately – 24/7, which enables you to reduce redundant HR and costs.
Do not lose potential students to competition by providing instant and accurate student support beyond office hours – 24/7
Free up time and resources with effective student self-help options and communication automation that a CHATGPT Agent can do.
Reduce the chance of tired, emotional, or irresponsible staff making mistakes and potentially losing brand reputation, students, and revenue.
IVA provides an infrastructure for thousands of incoming leads, inquiries, and automated operations that allow you to scale your business.
Streamline communication throughout their academic journey.
iVA STUDENT Assist
Features
Classrooms have gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support students and stakeholders.
We provide a unified back-end portal to manage contacts, conversations, automation, and actions to trigger template messages, notifications, and more.
Communicate with students on their preferred devices and applications like WhatsApp, Telegram, Messenger, and other channels from one unified platform.
Automate sales processes and communication workflow messages during pre-sales, onboarding, and post-sales stages.
Our virtual agent’s knowledge-base seamlessly integrates with your Institution’s data resources. It uses Chat GPT to provide a human-like experience with a 60% higher student engagement rate and an 80% lower fallback rate.
Use media-rich info cards like these to educate prospect students on your courses and programs during drip campaigns or virtual tours.
Reach large audiences with information, education, announcements, updates, follow-ups, and re-marketing messages using Chat blast template messages.
Automate or manually trigger and manage event notifications and announcements to individuals or groups.
Allow students to use WhatsApp or any other preferred communication channel to schedule a booking according to pre-defined timeslots, send reminders, and drip campaigns before the booking date.
Capture and store non-bias student information, buying behaviours, needs, objections, habits, opinions, feedback, and more during chats, viable for data analysis.
We provide a mobile App (Apple & Android) to manage your contacts, conversations, and automation remotely when on the move.
Our virtual agents can process human language to reduce repetitive tasks. It can translate, classify, summarize and understand even when the student misspelled.
Let students track the progress or their registrations , view outstanding details and send auto reminders, using WhatsApp or any other preferred channels.
Let your students instantly recall any information like course details, exam dates, rosters, progress, etc. with on WhatsApp or their preferred communication application.
Provide your students with a seamless online course payment experience from-out WhatsApp or any other preferred communication channel.
Automate surveys and student feedback on courses and experience using WhatsApp or any other preferred communication channels, with an 70% higher response rate than email or phone calls.
Automate or manually trigger recurring massages, and embed pre-defined contact fields with a click of a button.
Group your students based on pre-defined filters, conditional stages, course groups, subjects, tags, student type or any other attributes.
Engage and provide prospect students with an immersive experience. Rich media can include images, videos, GIFs, PDFs, audio files, etc
Seamlessly Integrate most of your current cloud-based systems and platforms, using our platform as an extension of your business communication solutions.
Add vetting questions to your registration process, and auto trigger conditional actions and messages based on student’s answers.
Instead of having to select numbers as options, we provide interactive menus for your students to navigate to preferred information and actions on WhatsApp.
Auto send location pins or auto dial phone call options for students to easy navigation or contacting your Institution.
Let your students upload required documents, images and forms to a repository destination, using WhatsApp, or any other preferred communication channel, while instantly notifying the operator.
Endless Possibilities According to your budget and needs