INTELLIGENT
VIRTUAL ASSISTANTS
ACCELERATING GROWTH & EXPANSION
We are a leading IT development and managed service provider specializing in creating AI-powered solutions for customer communication and support. Our cutting-edge technology reduces expenses, eliminates unnecessary work, and optimizes resources, resulting in improved sales conversions, enhanced customer experiences, and increased revenue.
Results Driven - More Time - Less effort
CONVERSATIONAL UX DESIGN THAT CONVERTS
OMNI-CHANNEL
Mobile Messaging CRM
MESSAGING PLATFORM
We provide a world-leading business messaging platform that unifies customer communication over multi-channel communication platforms, for organisations, marketing, sales and supports teams to enhance customer experience and support.
The CRM PLATFORM
- Unifies omnichannel messaging
- Uses single API integration
- Provision multiple roles (Admin / Manager / Agent)
- Utilizes user Tags and custom fields
- Sends automated bulk Messaging Broadcasts
- IOS and Android Apps
- Big Data Reports and Analysis
INTELLIGENT VIRTUAL ASSISTANTS
Rapidly improve customer engagement by assisting them with a human-like personalised experience while providing information, education, and support through your marketing and sales funnels 24/7.
CONVERSATIONAL UX DESIGN
Build customer conversations that provide a natural experience that builds trust while maintaining consistency in your product and brand 24/7.
MARKETING & SALES AUTOMATION
Enhance the efficiency of your business operations by automating your communication and sales, and providing your customers with a seamless self-service experience while reducing HR workload and costs.
USER DATA PROFLING
Build a complete customer profile of each incoming lead to understand your customer’s sales journey, objections, fears, and needs, which will empower you to provide a better service and close more leads.
SMART DATA PROVISION
Utilize acurate and dynamic customer data and metrics harvested during the customer sales and support journey to make better executive decisions.
Your Satisfaction , Our Commitment.
We provide a world-leading business messaging platform that unifies customer communication over multi-channel communication platforms, for organisations, marketing, sales and supports teams to enhance customer experience and support.
We Help DECREASE
- Rework & Waste
- Manual & Repetitive tasks
- HR Cost & Resources
- Variation & Inconsistency
- Customer Frustration
- Human error
WE help INCREASE
- Customer Reach & Retention
- Bulk Lead Handeling
- Customer Engagement & Experience
- Operational Productivity & Experience
- Process & Sales Conversion
- Reporting Visibility & Accuracy
Custom Service Solutions
DRIVEN BY PASSION and RESULTS
INTELLEGENT VIRTUAL ASSISTANTS
- Enhance customer service and experience
- 24/7 Self-service and Support
- NLP - Natural Language Processing
- Machine & Deep Learning
- Multi-functional ApplicationMachine & Deep Learning
- Live Person Handovers
Conversational UX Design
- Human-like two-way communication
- Engaging Support Conversations that flows
- Constructed according to customer psychographics
- A personalized approach that builds trust
- Customer goal orientated (Pull)
- Uses rich media that directs conversation
BUSINESS PROCESS AUTOMATION
- Increase lead acquisition & conversion rate
- Reduce HR costs & increase effectiveness
- Reduce human error & Variation
- Reduce Manual repetitive tasks & increase time
- Enables Customer Vetting
- Provides Effective Customer Self Service
- Scheduled Events and Notification Blasts
User data profilinG
- Identify and filter better fit prospects
- Effectively Track funnel stages and fall-offs
- Continue conversations were left off
- Analyze and iterate on customer personas
- Enhance conversation experience and engagement
- Lowers customer acquisition costs
- Useful Product and Customer Information
BIG DATA HARVESTING
- Measure sales agent and campaign effectiveness
- Provides real-time, true, and accurate data
- Received directly from your customers – no guessing
- Unlimited metrics and customizable fields
- Centralizes Sales Metrics and Results
- Allows for better Executive Decision Making
Why You Need an INTELLIGENT VIRTUAL ASSISTANT
Augment your existing sales teams and systems
Below is a comparison on how AI-driven chatbots and Intelligent Virtual Assistants provides an enhanced experience and support to your customers
human
Agents
- Slow to respond, execute, or follow-up
- Human Errors & Mistakes
- Variation and Inconsistency
- Requires constant management
- Can only deal with one client at a time
- May include empathy and emotions
- Long one-way conversations
- Limited to working hours
- Back to slow email conversations
- Telephone based (Telemarketing)
vs
Ai-driven virtual assistantS
- AI – Based / Adaptive (Learns like a child)
- Learn from collected data overtime
- Multi-Functional Application
- Customer Focused
- Data driven (Customer Profiling)
- Machine Deep Learning (MDL)
- Natural Language Processing (NLP)
- Allow user to type responses freely
- Multi-Channel (Proffered User Interface)
- Chat-like Interface (Rich Media / Voice Commands (Buttons)
vs
traditional chatbots
- Scripted Chats
- Need human intervention & assistance
- Algorithm Based (Keywords)
- High % Fall-Backs
- Information Driven
- User can only input what chatbot allows
- “I don’t understand – talk to a human”
- Single-Channel (Website or WhatsApp)
- Conversational User Interface (Text)
- Operates by pre-programmed commands
OMNI-CHANNEL - Reach your Customers on their preferred channel
Messenger
Telegram
Viper
SMS
Website
Our Ideal Super Customer
We are a Managed Service provider specialising in Intelligent Process Automation, and AI-driven Chatbot Technology (Intelligent Virtual Assistants), to promote Business Growth and Scalability..
IVA Functionalities
What iVA can do FOR YOU - and more...
Automate Online Appointment Bookings.
Automate Online Payment Gateway Payments, Create Refunds, Create Subscriptions, Send Invoices and Find a Customer.
Recommend Products and Services.
Analyze and measure sales staff efficiency of sales staff
Assist sales, marketing and support staff during customer life-cycle.
Provide instant customer information, education, and support through the sales process through rich media (Advertises topics based on needs).
Continue with conversations where they were left off.
Allow customers to continue between different communication platforms
Hands over to human sales agents after qualifying leads,
Continues the conversation after sales agents close the lead
Can send Whatsapp Messages after the 24 hour window
Initiates rich conversations from social media comments
Integrates with email, sms, Whatsapp, Facebook Messenger, Telegram, Instagram, Twitter, Line, Viber, Wechat, Webchat and Custom Channels
Initiates rich conversations from social media comments
Activate, capture, convert leads and populate real-time customer data from social media to your database daily
Send broadcasts and push notifications on Whatsapp after the 24 hour window
Send broadcast messages to all your favorite social media channels
Auto client and conversation Follow-up and reminders
Auto client and conversation Follow-up and reminders
Guide customers and leads through a designed sales funnel experience based on real-time customer data consistently
Provide customer sales order and tracking
Secure data protection
Gathers user experience feedback after conversations
Learns from past conversations
Standard version of IVA can handle 600 text requests per minute and 300 audio requests per minute
Associates your brand with a memorable virtual assistant persona
IVA with Partners can pull metadata from Whatsapp users
Automatically send info, documents, and media to clients
Generate and send styled PDF documents from data captured during conversations
Explain information in dynamic bite-size responses
Can use dynamic variables
One database for all your channels
Track sales processes and stages
Vet/ Qualify new sales opportunity segments and categorize potential clients in the sales funnel.
Integrate with current operational systems through API
Recognize customers by cell numbers and past conversations
Provide real-time data and performance and functionality reports
Keeps track of previous conversations and adjusts contexts based on verbal cues
Identify sales funnels red flags, problem areas and sales stage fall-off’s
Provide customer self-service functionalities
Development Process
Core Development
Our core product consists of a business discovery, deployment, setup, and integration process that includes fully functional operations, campaigns, and content.
Custom Add-ons
Based on the company’s requirements and needs, we can add customized add-on functionalities to complement its core products and services, customer audience, marketing and sales campaigns, or any other custom developments.
Maintenance Plans
After project sign-off, a monthly service management retainer will cover technical support, subscription and licensing costs, training, system updates, and user subscription quantity based on the size and requirements of the business operational requirements
Costing Structure
Meet our PARTNERS & PLATFORMS
Reputable BrandS to leverage your business
Business Process Automation | AI Virtual Assistants | AI Chatbots | Marketing & Sales Automation
