INTELLIGENT
VIRTUAL ASSISTANTS
AUTOMATE - GROW - SCALE
Transforming your business with 24/7 Intelligent Virtual Support | Boosting Customer Experience & Communication within 30 Days with The IVA System
Results Driven - More Time - Less effort
CONVERSATIONAL UX DESIGN THAT CONVERTS
Customised INDUSTRY Solutions
THE IVA SYSTEM
OmniChannel Messaging
& Process Automation
Reach your customers on their preferred device and application – 24/7
Automate | Grow | scale
- A Unified Omnichannel Mobile CRM
- An AI-powered Intelligent Virtual Agent
- A Bulk Lead Handeling & Processing Tool
- A Humanised 24/7 Customer Support Tool
- A Customer Self-Service Tool
- A Communication Processing Automation Tool
- A Customer profiling Tool
- A Product Information & Explanatory Tool
- A Managed Service Provider
INTELLIGENT VIRTUAL ASSISTANTS
Rapidly improve customer engagement by assisting them with a human-like personalised experience while providing information, education, and support through your marketing and sales funnels 24/7.
CONVERSATIONAL UX DESIGN
Build customer conversations that provide a natural experience that builds trust while maintaining consistency in your product and brand 24/7.
MARKETING & SALES AUTOMATION
Enhance the efficiency of your business operations by automating your communication and sales, and providing your customers with a seamless self-service experience while reducing HR workload and costs.
USER DATA PROFLING
Build a complete customer profile of each incoming lead to understand your customer’s sales journey, objections, fears, and needs, which will empower you to provide a better service and close more leads.
SMART DATA PROVISION
Utilize acurate and dynamic customer data and metrics harvested during the customer sales and support journey to make better executive decisions.
Your Satisfaction , Our Commitment.
We Help DECREASE
- Repetition & Inefficiency
- Manual & Repetitive tasks
- HR Cost & Resources
- Variation & Inconsistency
- Customer Frustration
- Human error
WE help INCREASE
- Customer Reach & Retention
- Bulk Lead Handling
- Customer Engagement & Experience
- Operational Productivity & Experience
- Process & Sales Conversion
- Reporting Visibility & Accuracy
Why You Need THE IVA SYSTEM
Augment your existing sales teams and Processes
Comparison on how AI-driven chatbots and Intelligent Virtual Assistants provides an enhanced communication, experience and support to your customers
human
Agents
- Slow to respond, execute, or follow-up
- Human Errors & Mistakes
- Variation and Inconsistency
- Requires constant management
- Can only deal with one client at a time
- May include empathy and emotions
- Long one-way conversations
- Limited to working hours
- Back to slow email conversations
- Telephone based (Telemarketing)
vs
Ai-driven virtual assistantS
- AI – Based / Adaptive (Learns like a child)
- Learn from collected data overtime
- Multi-Functional Application
- Customer Focused
- Data driven (Customer Profiling)
- Machine Deep Learning (MDL)
- Natural Language Processing (NLP)
- Allow user to type responses freely
- Multi-Channel (Proffered User Interface)
- Chat-like Interface (Rich Media / Voice Commands (Buttons)
vs
traditional chatbots
- Scripted Chats
- Need human intervention & assistance
- Algorithm Based (Keywords)
- High % Fall-Backs
- Information Driven
- User can only input what chatbot allows
- “I don’t understand – talk to a human”
- Single-Channel (Website or WhatsApp)
- Conversational User Interface (Text)
- Operates by pre-programmed commands
OMNI CHANNEL
Reach your Customers on their preferred channel – from one single platform
Meet our PARTNERS & PLATFORMS
Reputable BrandS to leverage your business
Business Process Automation | AI Virtual Assistants | AI Chatbots | Marketing & Sales Automation
