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AI-DRIVEN

COMMUNICATION SOLUTIONS

AUTOMATE - GROW - SCALE

Transforming Customer Communication and Support that Drives Profits – 24/7

Results Driven - More Time - Less effort

OMNI-CHANNEL, AI-POWRED, BUSINESS COMMUNICATION SOLUTIONS

Customised INDUSTRY Solutions

Education & Training

Increase student retention and engagement with enhanced communication and support
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Hospitality

Use instant messaging to handle everything from MICE and event venue inquiries to special requests
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Automotive

Shift customer journeys into high gear for online & brick-and-mortar Dealerships
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Real Estate

Open more doors with instant messaging for online & brick-and-mortal estate agents
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Retail & E-Commerce

Close More with Chat Commerce for online & brick-and-mortar retail shops
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Recruitment Agencies

Get the job done over chat for recruitment agencies & HR Managers
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Healthcare Specialists

Healthier patient engagements over chat for hospitals, clinics and specialists
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THE IVA SYSTEM

AN Omni-Channel Messaging
& Process Automation TOOL

Reach your customers on their preferred device and application – 24/7

Automate | Grow | scale

  • A Unified Omnichannel Mobile CRM
  • An AI-powered Intelligent Virtual Agent
  • A Bulk Lead Handeling & Processing Tool
  • A Humanised 24/7 Customer Support Tool
  • A Customer Self-Service Tool
  • A Communication Processing Automation Tool
  • A Customer profiling Tool
  • A Product Information & Explanatory Tool
  • A Managed Service Provider
Intelligent Virtual Assistant

INTELLIGENT VIRTUAL ASSISTANTS

 

Rapidly improve customer engagement by assisting them with a human-like personalised experience while providing information, education, and support through your marketing and sales funnels 24/7.

Conversational UX Design

CONVERSATIONAL UX DESIGN

 

Build customer conversations that provide a natural experience that builds trust while maintaining consistency in your product and brand 24/7.

Intelligent Process Automation

MARKETING & SALES AUTOMATION

 

Enhance the efficiency of your business operations by automating your communication and sales, and providing your customers with a seamless self-service experience while reducing HR workload and costs.

User Data Profiling

USER DATA PROFLING

Build a complete customer profile of each incoming lead to understand your customer’s sales journey, objections, fears, and needs, which will empower you to provide a better service and close more leads.

Data Harvesting

DATA HARVESTING

Utilize unbiased and dynamic customer data and metrics harvested during the customer sales and support journey to make better executive decisions.

Your Satisfaction , Our Commitment.

Business loses customers and potential revenue unwittingly due to poor customer service and communication methods or the inability to serve or support them 24/7.

Businesses lose their competitive edge by underutilizing the power of AI-driven technologies that drives better business decisions, customer experience, and growth.

We have a passion for entrepreneurs, business owners, and executives who wish to grow and expand their businesses using AI-driven technologies. 

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We Help DECREASE

  • Repetition & Inefficiency
  • Manual & Repetitive tasks
  • HR Cost & Resources
  • Variation & Inconsistency
  • Customer Frustration
  • Human error

WE help INCREASE

  • Customer Reach & Retention
  • Bulk Lead Handling
  • Customer Engagement & Experience
  • Operational Productivity & Experience
  • Process & Sales Conversion
  • Reporting Visibility & Accuracy

Why You Need AI-DRIVEN SOLUTIONS

Augment your existing sales teams and Processes

Comparison on how AI-driven chatbots and Intelligent Virtual Assistants provides an enhanced communication, experience and support to your customers

human
Agents

  • Slow to respond, execute, or follow-up
  • Human Errors & Mistakes
  • Variation and Inconsistency
  • Requires constant management
  • Can only deal with one client at a time
  • May include empathy and emotions
  • Long one-way conversations
  • Limited to working hours
  • Back to slow email conversations
  • Telephone based (Telemarketing)

vs

Ai-driven virtual assistantS

  • AI – Based / Adaptive (Learns like a child)
  • Learn from collected data overtime
  • Multi-Functional Application
  • Customer Focused
  • Data driven (Customer Profiling)
  • Machine Deep Learning (MDL)
  • Natural Language Processing (NLP)
  • Allow user to type responses freely
  • Multi-Channel (Proffered User Interface)
  • Chat-like Interface (Rich Media / Voice Commands (Buttons)

vs

traditional chatbots

  • Scripted Chats
  • Need human intervention & assistance
  • Algorithm Based (Keywords)
  • High % Fall-Backs
  • Information Driven
  • User can only input what chatbot allows
  • “I don’t understand – talk to a human”
  • Single-Channel (Website or WhatsApp)
  • Conversational User Interface (Text)
  • Operates by pre-programmed commands

OMNI CHANNEL

Reach your Customers on their preferred channel – from one single platform

Meet our PARTNERS & PLATFORMS

Reputable BrandS to leverage your business
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Business Process Automation  |  AI Virtual Assistants  |  AI Chatbots  |  Marketing & Sales Automation

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