We are a leading IT development and managed service provider specializing in creating AI-powered solutions for customer communication and support. Our cutting-edge technology reduces expenses, eliminates unnecessary work, and optimizes resources, resulting in improved sales conversions, enhanced customer experiences, and increased revenue.
We provide a world-leading business messaging platform that unifies customer communication over multi-channel communication platforms, for organisations, marketing, sales and supports teams to enhance customer experience and support.
INTELLIGENT VIRTUAL ASSISTANTS
Rapidly improve customer engagement by assisting them with a human-like personalised experience while providing information, education, and support through your marketing and sales funnels 24/7.
CONVERSATIONAL UX DESIGN
Build customer conversations that provide a natural experience that builds trust while maintaining consistency in your product and brand 24/7.
MARKETING & SALES AUTOMATION
Enhance the efficiency of your business operations by automating your communication and sales, and providing your customers with a seamless self-service experience while reducing HR workload and costs.
USER DATA PROFLING
Build a complete customer profile of each incoming lead to understand your customer’s sales journey, objections, fears, and needs, which will empower you to provide a better service and close more leads.
SMART DATA PROVISION
Utilize acurate and dynamic customer data and metrics harvested during the customer sales and support journey to make better executive decisions.
We provide a world-leading business messaging platform that unifies customer communication over multi-channel communication platforms, for organisations, marketing, sales and supports teams to enhance customer experience and support.
Below is a comparison on how AI-driven chatbots and Intelligent Virtual Assistants provides an enhanced experience and support to your customers
We are a Managed Service provider specialising in Intelligent Process Automation, and AI-driven Chatbot Technology (Intelligent Virtual Assistants), to promote Business Growth and Scalability..
Understands the value of the product with few objections and or resistance
Have an interest and understanding of AI technology systems
Have no authoritative red tape Marketing department that might restrict decision and team making or project progress
Have an Existing Marketing department and team
Have at least 100 or more new or existing incoming leads per day
Have an annual turnover of at least $5mil per year
Have a minimum project development budget of at least $50 thousand
Automate Online Appointment Bookings.
Automate Online Payment Gateway Payments, Create Refunds, Create Subscriptions, Send Invoices and Find a Customer.
Recommend Products and Services.
Analyze and measure sales staff efficiency of sales staff
Assist sales, marketing and support staff during customer life-cycle.
Provide instant customer information, education, and support through the sales process through rich media (Advertises topics based on needs).
Continue with conversations where they were left off.
Allow customers to continue between different communication platforms
Hands over to human sales agents after qualifying leads,
Continues the conversation after sales agents close the lead
Can send Whatsapp Messages after the 24 hour window
Initiates rich conversations from social media comments
Integrates with email, sms, Whatsapp, Facebook Messenger, Telegram, Instagram, Twitter, Line, Viber, Wechat, Webchat and Custom Channels
Initiates rich conversations from social media comments
Activate, capture, convert leads and populate real-time customer data from social media to your database daily
Send broadcasts and push notifications on Whatsapp after the 24 hour window
Send broadcast messages to all your favorite social media channels
Auto client and conversation Follow-up and reminders
Auto client and conversation Follow-up and reminders
Guide customers and leads through a designed sales funnel experience based on real-time customer data consistently
Provide customer sales order and tracking
Secure data protection
Gathers user experience feedback after conversations
Learns from past conversations
Standard version of IVA can handle 600 text requests per minute and 300 audio requests per minute
Associates your brand with a memorable virtual assistant persona
IVA with Partners can pull metadata from Whatsapp users
Automatically send info, documents, and media to clients
Generate and send styled PDF documents from data captured during conversations
Explain information in dynamic bite-size responses
Can use dynamic variables
One database for all your channels
Track sales processes and stages
Vet/ Qualify new sales opportunity segments and categorize potential clients in the sales funnel.
Integrate with current operational systems through API
Recognize customers by cell numbers and past conversations
Provide real-time data and performance and functionality reports
Keeps track of previous conversations and adjusts contexts based on verbal cues
Identify sales funnels red flags, problem areas and sales stage fall-off’s
Provide customer self-service functionalities
Our core product consists of a business discovery, deployment, setup, and integration process that includes fully functional operations, campaigns, and content.
Based on the company’s requirements and needs, we can add customized add-on functionalities to complement its core products and services, customer audience, marketing and sales campaigns, or any other custom developments.
After project sign-off, a monthly service management retainer will cover technical support, subscription and licensing costs, training, system updates, and user subscription quantity based on the size and requirements of the business operational requirements
Meet our PARTNERS & PLATFORMS
Business Process Automation | AI Virtual Assistants | AI Chatbots | Marketing & Sales Automation