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PRIVACY POLICY

USAGE

Your use of this and other websites of FASTBRAND is subject to the terms and conditions as set out below, including, but not limited to the documents that are referred to in some of the clauses.

You should read the terms and conditions carefully before you access any website or participate in any chatroom, newsgroup, bulletin board, mailing list, transaction or other online forum of FASTBRAND.

By using these websites, you acknowledge that you have read these terms and conditions and agree to be bound by and comply with them.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property on this Website, including without limitation; the Content, trademarks, logos, branding, domain names, patents, design elements, software, databases, text, graphics, icons and hyperlinks are the sole and exclusive property of or are licensed to FASTBRAND.

Subject to the rights licensed to the User herein, the User undertakes not to use, duplicate, copy, reproduce, redistribute, disseminate, adapt display, alter, reverse engineer, disassemble, decompile, transcribe, store in a retrieval system, translate into any language or computer language, re-transmit in any form or by any means, (electrical, mechanical, photo reproduction, recordation or otherwise) or otherwise deal with such intellectual property viewed, downloaded or otherwise retrieved from this Website, without the prior written consent of FASTBRAND.

All rights not expressly granted in terms of these terms and conditions are reserved. Any use of FASTBRAND’s proprietary information by a User otherwise than expressly authorized in terms hereof may violate intellectual property laws and other regulations and statutes and be liable for criminal prosecution and/or civil liability.

ELECTRONIC COMMUNICATIONS

When you visit the website and during that visit complete a web form to request information or when you send an e-­‐mail to FASTBRAND, and do not explicitly request a non‐electronic communication medium, you consent to receiving communications from FASTBRAND electronically and agree that all agreements, notices, disclosures and other communications sent by FASTBRAND satisfy any legal requirements, including, but not limited to the requirement that such communications should be “in writing”.

You acknowledge and accept that the action to click on specified buttons on certain web forms on FASTBRAND sites may constitute an expression of intent or other statement.

LINKING AND FRAMING

This Website may contain links to other websites operated by parties other than FASTBRAND. The User is advised to use caution and discretion when searching or accessing such links. Links from this Website are provided as a service for the convenience of the Users of this Website.

As FASTBRAND has no control over such websites, the User acknowledges and agrees that FASTBRAND will not be liable for any Content on or available from such websites.

In providing such links, the FASTBRAND does not in  any way, expressly or implicitly, endorse or accept the linked websites or the respective Content thereof. The FASTBRAND gives no warranty or guarantee and makes no representation in respect of such linked website.

The User further acknowledges and agrees that the FASTBRAND shall not be liable, whether directly or indirectly, and hereby indemnifies FASTBRAND from and against any  and all damage or loss caused or sustained by or alleged to be caused or sustained by the User, in connection with the use, inability to use or reliance on the Content available on such linked websites.

FASTBRAND should be notified in advance of any links to its Website from external websites and reserves the right to disable any unauthorized links.

Deep linking to and framing of pages and Content on this Website are prohibited.

USING SEARCH TECHNOLOGY

The use of search technology, such as “web-­‐crawlers” or “web-­‐spiders”, to search and gain information from this website is not permitted if such technology will result in slowing down this website or infringe the intellectual property rights of FASTBRAND.

DISCLAIMER

FASTBRAND makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this website are free from errors or omissions or that the service will be 100% uninterrupted and error Users are encouraged to report any possible malfunctions and errors.

These websites are supplied on an “as is” basis and the user agrees that the sites are used at own These sites have not been compiled or supplied to meet the user’s individual requirements.

It is the sole responsibility of the user to satisfy himself or herself that the service available from and through these websites will meet the user’s individual requirements and will be compatible with the user’s hardware and/or software.

Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of FASTBRAND unless the contrary is expressly indicated.

All items purchased from FASTBRAND, including study material, are made pursuant to agreements with shipping, delivery or transmission agents and risk of loss pass from FASTBRAND to such agents upon delivery of any item to such agents upon delivery of any item to such carrier.

Neither FASTBRAND nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this Website.

FASTBRAND does not screen or edit all the content, including postings of any kind, on the various College sites and does not accept any liability for illegal, defamatory or obscene You are encouraged to notify FASTBRAND of any content that may be offensive or illegal.

No information or data on this web site is an offer to do business, but is merely an invitation to do business.

No agreements shall be concluded merely by sending a data message to FASTBRAND. Valid agreements require an acceptance of an offer from FASTBRAND.

No e‐mail message shall be deemed to have been received by the institution until the complete data message enters the FASTBRAND mail server and is capable of being retrieved and processed by FASTBRAND.

TERMS OF AGREEMENT AND GUARANTEES

If a user is not satisfied with goods purchased from FASTBRAND, he/she may or may not return such goods as specified on the relevant order form on the site, subject to the cooling off period of 7 days after the date of the receipt of such invoice.

SERVERABILITY

These Terms and Conditions of Use constitute the entire agreement between FASTBRAND and you, the user of this web Any failure by FASTBRAND to exercise or enforce any right or provision of these Terms and Conditions of Use shall in no way constitute a waiver of such right or provision.

In the event that any term or condition of the use of this website is not fully enforceable or valid for any reason, such term(s) or condition(s) shall be severable from the remaining terms and The remaining terms and conditions shall not be affected by such unenforceability or invalidity and shall remain enforceable and applicable.

GOVERNING LAW

This site is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law, subject to the terms of Public International law.

PRIVACY

FASTBRAND is committed to protecting our users’

FASTBRAND only collects personal information when users provide such information voluntarily, g. when they wish to register for studies at the College, when they register to use the online services of the College or when they request information and wish to receive such information via e‐mail.

In some cases non‐personal information, such as the user’s domain and IP‐address is stored on the user’s computer as a cookie‐file and in a statistics file on the web This information is used to improve the service offered to users.

The collected personal information is stored in databases to which access is strictly controlled and only staff, who in the course of their duties need to have access to such information.

No personal information about a user will be disclosed to third parties without the user’s permission or due process.

By using this website, the user consents to the following:

FASTBRAND may use personal information about the user to communicate with the user from time to time.

FASTBRAND may use the user’s information for non‐personal statistical process

SECURITY

All reasonable steps will be taken to secure a user’s information.

Users undertake not to divulge their usernames and passwords to any other person.

It is expressly prohibited for any person, business, or entity to gain or attempt to gain unauthorised access to any information on this website, or to deliver or attempt to deliver any unauthorised, damaging or malicious code to this.

Any person who delivers or attempts to deliver any unauthorised, damaging or malicious code to this website or attempts to gain unauthorised access to any page on this website shall be held criminally liable, and in the event that FASTBRAND should suffer any damage or loss, civil damages will be claimed.

APPLICATION SECURITY

These following security measures are implemented in all our custom applications:

  • Authentication required for app access — Users must be signed in before they can access any protected area of the platform, preventing anonymous access to sensitive business data.

  • Role-based access control — Each user is assigned a role that determines what they are permitted to see and do, ensuring staff only operate within their designated level of authority.

  • Granular permission system — Access is controlled at the individual feature level, so a user can be restricted from specific areas such as financial records, reporting, or customer data even if they are otherwise logged in.

  • Server-side role checks for sensitive actions — High-risk operations are verified on the backend before execution, preventing them from being triggered through frontend manipulation.

  • Secure backend functions for privileged operations — Sensitive processes such as payment handling, external integrations, and scheduled automation run through isolated server-side functions, keeping credentials away from the browser.

  • Private secrets stored outside the codebase — API keys, service credentials, and integration tokens are stored as protected backend secrets and are never exposed in frontend code.

  • Data scoped by workspace or account — All operational data is linked to a specific account or workspace, preventing one client’s or department’s data from being visible to another.

  • Workspace membership checks — The system verifies that a user belongs to the relevant workspace or account before granting access to its data.

  • Row-level access logic — Permission rules are enforced at the database level, meaning that even a direct or bypassed request cannot retrieve data the user is not authorised to access.

  • Sensitive credentials protected through controlled access patterns — Confidential details such as access codes, account credentials, and billing information are retrieved through controlled server logic rather than being broadly exposed.

  • Context-specific credential resolution — Sensitive access details are retrieved through a dedicated backend function and returned only for the specific record or transaction they relate to.

  • Archived and completed records are protected — Historical records such as completed orders, closed cases, or past transactions are sealed against accidental edits to preserve accuracy and auditability.

  • Deletion and cancellation cleanup — When a record is deleted or cancelled, all related scheduled tasks, notifications, and linked automation are cleaned up automatically to prevent stale processes from running.

  • Scheduled communications update when records change — If key details such as dates, times, or contact information change, pending automated messages are automatically cancelled or rescheduled to reflect the update.

  • Customer lifecycle controls — Automated behaviour adapts based on where a customer is in their journey, preventing premature or inappropriate communication from being sent to unqualified contacts.

  • Support handover controls — When a conversation or case is escalated to a human agent, automated responses can be paused to prevent the system from interfering with live staff interactions.

  • Duplicate record prevention — The system blocks the same contact or identifier from creating multiple records within the same workspace, keeping customer history unified and accurate.

  • Data normalisation before matching — Contact details such as phone numbers and email addresses are standardised into a consistent format before matching, reducing duplicate or mismatched records.

  • Inbound message deduplication — Incoming messages and events are checked against unique identifiers to prevent the same item from being processed more than once.

  • Webhook and integration safeguards — External system integrations are isolated and process incoming requests through controlled server logic rather than granting direct database access.

  • Payment security separation — All payment-related operations are handled entirely server-side, keeping secret payment credentials out of the browser and away from end users.

  • Internal system error logging — System errors and failures are captured in a dedicated log so they can be detected, reviewed, and resolved by administrators.

  • Admin error notifications — Critical failures trigger real-time notifications to administrators, enabling faster response before issues affect customers or operations.

  • Controlled record deletion — Deleting users or key records requires elevated authority and automatically cleans up all associated references to prevent broken or orphaned data.

  • Password and credential management is restricted — Resetting or changing another user’s credentials is limited to authorised administrators and processed through a verified backend function.

  • Client-side validation for authentication — Login and registration forms validate input quality such as email format and password strength before submission, reducing weak or invalid credentials.

  • Account verification flow — New accounts go through an email or identity verification step to confirm ownership before full access is granted.

  • Secure session management — User sessions are maintained with automatic token refresh, keeping users authenticated securely without storing raw passwords on the device.

  • Public and private key separation — Only keys intended for browser use are exposed on the frontend; private service credentials remain exclusively in backend secrets.

  • Protected route handling — Unauthenticated users are automatically blocked from navigating directly to any internal or private page within the platform.

  • Role-aware interface — The navigation, visible features, and available actions adjust automatically based on each user’s role and permission level, reducing accidental access to restricted areas.

  • Separation of profile data and permissions — User profile information and access permissions are stored independently, so updating a profile cannot be used to gain elevated privileges.

  • Staff-specific access tiers — Each staff type is assigned a distinct permission tier aligned to their operational responsibilities, supporting a least-privilege approach across the organisation.

  • Customer communication history preservation — Customer interaction records are retained as an audit trail while internal system noise and automation metadata are cleaned up separately.

  • Automation guardrails — The automation engine includes safeguards to prevent looping, runaway, or stale workflows from repeatedly triggering actions or sending unintended communications.

  • AI behaviour restrictions — Where AI is used, it operates within configured business rules and escalation logic, preventing it from disclosing sensitive information or acting outside defined boundaries.

  • Controlled access to third-party integrations — Credentials for external services such as payment gateways, communication platforms, and data tools are managed through backend secrets and restricted to authorised administrators.

  • File and media storage separation — Different types of uploaded content are stored in dedicated locations, keeping customer files, business assets, and system attachments organised and access-controlled independently.

  • Data consistency protections — Backend logic maintains record accuracy by automatically syncing timestamps, protecting completed records, and cancelling outdated scheduled processes.

  • Audit-friendly operational design — Key records including transactions, communications, payments, and system events are preserved to support traceability, compliance, and dispute resolution across any industry.

CHANGES AND AMENDMENTS

FASTBRAND expressly reserves the right, in its sole and absolute discretion, to alter and/or amend any criteria, information, prices and rates quoted on its websites without prior notice.

FASTBRAND may, in its sole discretion, change the terms and conditions of using its websites at any time without prior notice.

DISPUTES

In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, the South African law will apply and the appropriate courts of South Africa will have jurisdiction.

DOMICILIUM

FASTBRAND chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 1043 Pretorius Street, Pretoria, South Africa.

TERMS & TERMINATION

This agreement shall commence when the user starts using the FASTBRAND websites and continues indefinitely until terminated by FASTBRAND.

GENERAL INFORMATION

FASTBRAND  may be visited or contacted at the following addresses:

Physical address: 116 Buffels Road, Rietondale, Pretoria, South Africa, 0084
Website:  www.fastbrandtechnologies.com
E-­mail:  mail@fastbrandtechnologies.com