ABOUT FASTBRAND TECHNOLOGIES
Who we Are
Fastbrand is a trusted Managed Service Provider (MSP) specialising inAI-powered business communication and process automation solutions tailored for business specific needs since 2016.
Driven by your success – We harness the transformative potential of artificial intelligence to raise customer communication, engagement, UX and support your Company’s pre-sales, onboarding and post-sales stages.
Our Vision
Our vision is to lead the global AI-driven communication landscape, empowering industries to elevate customer engagement and support at every stage of their journey. We partnered with organisations that recognise the transformative value of AI, treating every project with meticulous care to ensure excellence and superior service define every interaction and outcome.
By focusing on innovation and results, we continually set new standards in service delivery, making excellence the defining feature of every solution provided.
Our Story
Since our inception in 2016 as a digital agency, we have been at the forefront of integrating chatbot technology into business communication.
The COVID-19 pandemic highlighted the need for businesses to communicate effectively with customers, shifting preferences towards WhatsApp and other direct communication apps.
Recognising the limitations of traditional chatbots and the need for reliable 24/7 support, we have continually evolved to provide cutting-edge AI-driven communication technologies.
” Our goal is to help businesses grow and scale by leveraging these advanced AI-driven solutions.”
Our Philosophy
We believe in working with positive, like-minded people and business owners, helping entrepreneurs and business owners achieve their goals by automating processes to save time, money, and frustration.
We aim to make a significant impact on people’s lives by helping them create the life they envisioned when they started their business.
Our commitment to sustainable wellbeing, understanding your brand vision, minimising losses, and celebrating successes drives us to care deeply about you, your business, and your customers.
We collaborate with passionate, innovative individuals who deliver exceptional results.
What Makes us Unique
AI-Powered Managed Service
Acting as an extension of your IT department, this service eliminates the need for costly specialists or dedicated teams—boosting capability while reducing overhead.
Expert-Led Engagement Strategy
Customer experience is enhanced through UX design, conversation flow, and communications built on proven psychological principles—driving deeper engagement and better outcomes.
Tailored, Evolving Solutions
Rather than one-time installs or cookie-cutter SaaS, solutions are continuously refined to evolve with your business needs and objectives.
Cost-Effective Pricing Model
No upfront installation costs. A flat monthly fee covers ongoing development and access to globally built, custom solutions—making enterprise tech affordable.
Local Support, Global Reach
Priority support is delivered with deep local market understanding, backed by a global presence with roots in South Africa.
AI-Driven Innovation
Leading AI technologies are applied to streamline operations, optimise processes, and deliver measurable, real-world results.
Custom-Built AI Communication Systems
AI-powered customer communication systems, content, and tools are developed, maintained, and continuously enhanced to align with your unique goals.
Personalised Over Packaged
Every solution is custom-built to match the specific requirements of your business—far beyond the limits of standard, off-the-shelf SaaS offerings.
Lower Costs Through Smart Partnerships
Platform expertise help reduce usage fees and deliver cost-saving efficiencies across your stack.
Results-Driven Delivery
Everything is built with outcomes in mind—from engagement and automation to cost reduction and revenue growth. Success is measured by the value delivered.
Our Expertise
We pride ourselves on our expertise in intelligent virtual assistants, conversational design, business process automation, and AI-driven communication solutions. Our team of specialists is dedicated to creating custom-built solutions that transform your enterprise communication platforms. We are committed to converting WhatsApp or any other preferred app into your business’s front-end interface, ensuring a seamless and results-driven strategy that meets your unique needs.
Intelligent Virtual Assistants
Enhance customer engagement with a personalised, human-like experience, delivering information, education, and support 24/7 throughout your sales funnel.
Data Harvesting
Leveraging unbiased, dynamic customer data and metrics gathered throughout the customer sales and support journey to make informed decisions.
Intelligent Process Automation
Automate communication and sales, providing seamless self-service to boost efficiency while reducing HR workload and costs.
Conversational & UX Design
Create natural customer conversations that build trust and maintain consistency in your product and brand, 24/7.
Customer Data Profiling
Build a complete customer profile for each lead to understand their journey, objections, and needs, helping you provide better service and close more sales.
Dedicated to creating custom-built solutions that transform your enterprise communication platforms.
Ready to Accelerate your buinsess?