iVA REAL-ESTATE Assist

Open more doors with instant messaging

FOR Online and brick-and-mortal Real EstatE AGENTS

Location is key, from the channels you reach prospective tenants and buyers on to the platforms that get the job done. Centralise your real estate tools on respond.io to market, sell and offer personalised support over chat.

Limited Customer support

Limited customer support outside regular hours and insufficient self- service alternatives

Complex process handling

Onboarding and application process abandonment due to ineffective communication and complex processes handling

Manual tasks

Manual, repetitive tasks that could be automated to streamline agent efficiency and reduce expenses.

slow communication

Slow and outdated communication methods and lack of customer response to emails, SMS, or unrecognised calls

Occupied with admin

Having to occupy your agents with administrative tasks when they should be out in the field handling viewings and closing deals

no self-help options

Inefficient customer self-help options and tools that reduces customer experience and excitement needed to close the deal

not utilising data

Not being able to leverage communication data to make forward-moving executive decisions.

overwhelming workload

Risk of customer attrition due to the overwhelming workload on sales agents managing incoming leads

OMNI-Channel Mobile CRM

Maximise Communication & Support

iVA REAL-ESTATE Assist

An AI-powered communication and process automation tool designed to integrate smoothly with your existing listing platforms and processes, with the aim of improving customer communication, engagement, experience, and support while reducing HR workload and resources required, leading to lower costs and increased revenue.

A Three-Phase Customer Journey Solution

Pre Sales

Listing & Marketing Process

Common Problems

The Solution

An AI-driven interactive communication assistant designed to enhance communication, engagement, experience, and pre-sales support for prospective customers through omni-channel, 24/7 customer communication solutions.

What's Included:

Onboarding

Property Application

Common Problems

The Solution

A customer registration/onboarding communication and
assistance tool that integrates with existing customer management platforms, leveraging automation, self-service features, and intelligent guidance to enhance the onboarding experience and throughput.

What's Included:

New Listings

Acquiring New Properties

Common Problems

The Solution

A post-sales customer engagement and support solution
designed to minimise workload, reduce early cancellations
and dropouts, and enhance ongoing communication and engagement during and after-sales.

What's Included:

iVA REAL-ESTATE Assist

Benefits

Real-Estate has gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support customers and stakeholders.

Enhanced Communication

Effective communication fosters clarity between your business and your
customer’s perception of your value offering, resulting in improved sales
conversion and increased revenue.

Raised sales Engagement rate

Boost your customer communication engagement rate by more than 30% with
an AI-supported agent to secure more conversions and reduce sales drop-offs.

Improved Application / Onboarding Completion Rate

Decrease customer abandonment during lengthy and complex application
processes with a simplified communication solution to keep them informed,
motivated, and engaged during the. prospecting and sales stages

Reduce Early Cancellations & Abandonment

Prevent customers from early cancellation by keeping them engaged and well-
informed during their customer journey, by using their preferred communication

Apps, and technology-driven tools.

Lower Variation & Inconsistancy

Provide consistent, accurate information and responses regarding your
institution, listings, services, and brand, to prevent unhappy customers, early
cancellations, or abandonment.

Enhanced Customer Satisfaction

Turn uninformed, confused, and frustrated customers into loyal supporters of
your agancy, garnering positive feedback and reviews and ultimately increasing
revenue.

Accurate feedback & report

Harvest accurate customer information, feedback, and operational
statistics to improve executive decisions on products and services,
customer behaviour, and business operations.

Lower HR Costs

iVA can do the work of many live sales and support agents and
assist thousands of customers instantly and accurately – 24/7,
which enables you to reduce redundant HR and costs.

24/7 Support

Do not lose potential customers to competition by providing instant
and accurate customer support beyond office hours – 24/7.

Increase Sales Efficiency

Free up valuable time and resources with effective customer self-
service options and communication automation that IVA can do.

Reduce Human Error

Reduce the chance of tired, emotional, or irresponsible staff making
mistakes and potentially losing brand reputation, customers, and
revenue.

Increase Scalability

iVA provides an infrastructure for thousands of incoming leads,
inquiries, and automated operations that allow you to scale your
business.

Streamline communication throughout their Real-Estate journey.

iVA REAL-ESTATE Assist

Features

Real-Estate has gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support customers and stakeholders.

Unified Communication Platform

We provide a unified back-end portal to manage contacts, conversations, automation, and actions to trigger template messages, notifications, and more.

Omni Channel Integration

Communicate with students on their preferred devices and applications like WhatsApp, Telegram, Messenger, and other channels from one unified platform.

Process Automation

Automate sales processes and communication workflow messages during pre-sales, onboarding, and post-sales stages.

Datasource Integration

The virtual agent’s knowledge base seamlessly integrates with your agency’s
data resources. It uses LLM’sto provide a human-like experience with a 60%
higher customer engagement rate and an 80% lower fallback rate.

Property Listing Info Cards

Use media-rich info cards to educate prospective customers on listings
during conversations, drip campaigns, marketing campaigns or virtual tours.

Chat blasts

Reach large audiences with information, education, announcements,
updates, follow-ups, and re-marketing messages using Chat blast
messages.

Event announcements

Automate or manually trigger and manage event notifications and announcements to individuals or groups.

Schedule online bookings

Allow customers to use WhatsApp or any other preferred
communication channel to schedule a booking according to
predefined time slots, send reminders, and drip campaigns before the
booking date.

Customer profiling

Capture and store unbiased customer information, buying behaviours,
needs, objections, habits, opinions, feedback, and more during chats,
which is viable for data analysis.

Mobile App

We provide a mobile App (Apple & Android) to manage your contacts, conversations, and automation remotely when on the move.

Natural language processing

Our virtual agents can process human language to reduce repetitive tasks. It can translate, classify, summarize and understand even when the student misspelled.

Registration/Onboarding Process Tracking

Let customers track the progress of their APPLICATIONS, view
outstanding details and send auto reminders, using WhatsApp or any
other preferred channels.

Recall information

Let your customers instantly recall any information like personal,
contractual or property details, on WhatsApp or their preferred
communication application.

Payment gateway integration

Provide your customers with a seamless online payment experience from
WhatsApp or any other preferred communication channel.

Surveys & feedback

Automate surveys and customer feedback on sales experiences and
listings using WhatsApp or any other preferred communication channels,
with a 70% higher response rate than email or phone calls.

Upload documents

Let your customers upload required documents, images and forms to a
repository destination, using WhatsApp, or any other preferred
communication channel, while instantly notifying the operator.

Action triggers (shortcuts)

Automate or manually trigger recurring massages and embed pre-defined
contact fields with a click of a button.

Customer filtering and grouping

Segment your customers based on predefined filters, conditional stages,
cohorts, listings, viewings, tags, cuetomer type or any other attributes.

Rich media

Engage and provide prospect students with an immersive experience. Rich media can include images, videos, GIFs, PDFs, audio files, etc

System integration

Seamlessly Integrate most of your current cloud-based systems and
lasting platforms, using our platform as an extension of your business
communication solutions.

vetting questionairres

Add vetting questions to your application process, and auto-trigger
conditional actions and messages based on customer’ answers.

Instead of having to select numbers as options, we provide
interactive menus for your customers to navigate to preferred
information and actions on WhatsApp.

Location & calls

Auto-send location maps or auto-dial phone call options for
customers during listing viewings

Document Verification

Verify uploaded documents like Identity documents and certificates
to lower process time and save on HR costs

Case Study

A Private South African College

Problem #1

Large leads pool to effectively call, reply or follow-up

Solution

Intelligent virtual assistant who can deal with 1000’s of leads simultaneously

Problem #2

Delayed responses risk losing
customers to competitors.

Solution

Instant Human-like Information & 24/7 support
on property listing information

Problem #3

Customers are not reachable, not
responding to follow-up calls

Solution

Omni-channel communication on their
preferred devices and apps

Problem #4

Too many manual & repetitive tasks
utilising HR Resources

Solution

Reduce workload through communication and
process automations

Problem #5

Weak listing 

-viewing scheduling
and communication tools

Solution

Automated listing viewing scheduling with self help options, location maps and reminders

Problem #6

Low conversion and application
throughput rate

Solution

Self-service and vetting process to speed up
processes and reduce abandonment

Efficiency Rate
With IVA
0%
Without IVA
0%
Customer experience
With IVA
0%
Without IVA
0%
% task Accuracy
With IVA
0%
Without IVA
0%
Chat Fall-off rate
With IVA
0%
Without IVA
0%
Engagement rate
With IVA
0%
Without IVA
0%

The future of Real-Estate Communication
& engagement is here.

Hand prospects the keys

SMS and email are too slow for the fast pace of real estate. Promote properties for rent or sale on popular social media and messaging channels, then gather all responses in a single inbox for swift handling by your team or chat automation.

Automated Drip Campaigns

Keep your customers engaged - Build interest about new models or used car deals via throttled information in multichannel drip marketing campaigns

Customer Segmentation

Target Customer's Needs Segment customers by past purchases or buyer behavior for retargeting

SEND BROCHURES AND INFO OVER CHAT

Raise the level of engagement - Use new catalogs and brochures as lead magnets to capture, generate and nurture leads

MEASURE SALES PERFORMANCE

Optimize Marketing and Sales Efficiency - Have total visibility over chats and measure agent performance with data and analytics

Build relationships and trust

Buying, selling or managing properties involves multiple stakeholders. Navigate follow-ups and negotiations with tenants, buyers, sellers, agents, brokers and service providers without losing track of the details.

Customer Profiling

Unify customer data - Turn your customer profile data into the fuel that powers your pipeline.

Automated or Scheduled Chat Blasts

Re-engage Customer's Interest - Broadcast special offers on messaging apps to target audiences instantly or schedule them in advance

Analytics & Reporting

Track Conversions, Drop-offs & Engagement - Recalibrate support weak points identified in agents' chat records, NPS or CSAT ratings and performance analytics

OPTIMIZED CUSTOMER ENGAGEMENT

Ensure Returning Customers- Hit high open and click-through rates when you use the right channels

Manage operations of any scale

Real estate never sleeps, but you can rest easy with the right tools. Whether you run a boutique real estate agency or a property management firm with an international portfolio, get more done with less effort.

UNINTERRUPTED SUPPORT 24/7

Don't lose potential Clients- Offer 24/7 support with self-service options like automated FAQs, access to a human agent or a mix of both

aUtomate Service Reminder

Get your clients updatd and informed - Immediately guide customers through the payment process on the same thread right after recommending a product.

Marketing and Sales Automation

Increase marketing uptime - Automate your sales pipeline, from sales qualification to deal creation 24/7.

Client Profiling

Know your customer by heart - Impress customers when you recognize them on any channel and always have their full context at hand