iVA HEALTHCARE Assist

Close More with iVA HEALTHCARE Assist

FOR Online Helthcare

Transforming How You Engage With Your Patients To Grow And Scale Your Medical and Wellness Business!

Common Problems & Challenges

Slow response times

Without an automated system, customers often experience delays in receiving responses to their inquiries, whether it is for booking appointments, getting treatment advice, or seeking follow-up support.

lack of 24/7 support

Without a virtual assistant, clinics typically cannot offer 24/7 support, leaving customers without assistance outside of business hours.

inconsistant communication

Variability in the quality and consistency of information provided by different staff members can lead to confusion and mistrust among customers.

High call volumes

Clinics without virtual assistants can become overwhelmed by high call volumes, leading to long wait times and difficulty in getting through to the right person.

Manual condition pre assessments

I'm unable to provide an accurate pre-assessment treatment plan or cost estimate of the patient’s condition or concern when they first reach out by phone or WhatsApp.

limeted availability for personalised advice

Without automated support, clinics may struggle to provide personalised advice promptly, leaving customers without the tailored guidance they need

Difficulty accessing informatin

Customers may struggle to find accurate and timely information about their conditions, available treatments, and clinic policies without an intelligent virtual assistant to provide instant answers and recommendations.

Insufficient Follow-up

Manual follow-up processes can be inconsistent and delayed, resulting in customers feeling neglected and unsupported after their treatments.

Managing cancellations & rescheduling

Handling cancellations and rescheduling manually can be inefficient and prone to errors, frustrating customers and disrupting the clinic’s schedule.

High staff workload

Without automation, clinic staff can become overwhelmed with repetitive tasks, reducing their ability to focus on providing high-quality care and personalised service to customers.

OMNI-Channel Mobile CRM

Maximise Communication & Support

iVA HEALTHCARE Assist

A custom-build AI-powered communication and process automation tool designed to integrate smoothly with your existing beauty clinic platforms and processes, with the aim of improving customer communication, engagement, experience, and support while reducing HR workload and resources required, leading to lower costs and increased revenue.

A TWO-Phase Patient Journey Solution

Pre Sales

Marketing & Recruiting Process

Common Problems

The Solution

An AI-driven interactive communication assistant designed to enhance communication, engagement, experience, and pre-treatment analysis and support for prospective patients through automated, personalised, omnichannel, 24/7 customer communication solutions.

What's Included:

Treatment

Bookings & After care

Common Problems

The Solution

A customer sales communication and assistance tool that integrates with existing e-commerce platforms, leveraging automation, self-service features, and intelligent guidance to enhance the sales experience and throughput.

What's Included:

iVA HEALTHCARE Assist Benefits

Healthcare has gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support patients.

Comprehensive Product Catalogue | Easy product browsing and tracking

Browse an extensive product catalogue, place orders, and track your purchases all in one convenient location, making your shopping experience smooth and efficient

Treatment-Based Product Recommendations | Enhanced product selection

Discover products recommended specifically for you based on your selected treatments, improving the relevance and effectiveness of your purchases

Pre and Post Treatment Notifications | Optimal treatment outcomes

Receive detailed instructions and notifications for both before and after your treatment, ensuring that you follow the best practices for optimal results

Pre-Visit Information Capture | Streamlined and compliant information

Securely capture and manage your pre-visit information via WhatsApp, ensuring compliance with POPIA regulations and making your visit preparation seamless

Upsell and Remarketing Campaigns | Personalised offers and enhancements

Benefit from targeted upselling and remarketing campaigns for treatments and products, designed to enhance your wellness journey and provide you with valuable offers

Detailed Treatment Information Cards | Informed decision-making

Access clear and concise explanations of treatments, procedures, and associated costs, helping you make well-informed decisions about your healthcare

24/7 patient support

With round-the-clock support available through multiple channels, you can receive help and answers to your questions whenever you need them, ensuring uninterrupted service and peace of mind

Image Upload and Auto Analysis | Fast and accurate online assessments

Upload images of the condition or concern for automatic analysis, allowing for swift and precise assessments and evaluations on WhatsApp or Webchat

Convenient Booking via WhatsApp | Hassle-free scheduling

Easily schedule treatments or consultations directly through WhatsApp, streamlining the booking process and making it more convenient for you

Customer Self-Help Options | Empowerment and independence

Access a comprehensive menu of self-help options, enabling you to find answers and solutions on your own, enhancing your sense of control and independence

Personalised Treatment Recommendations | Tailored care for your needs

Receive treatment suggestions specifically tailored to your needs based on conversations and questions, ensuring you get the most appropriate care

Human Handover and Notifications | Seamless transition to human support

In specified cases, easily transition to human assistance with notifications, ensuring that you receive personalised care when needed

Streamline communication throughout their Patient journey.

iVA HEALTHCARE Assist Features

Healthcare has gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support patients.

24/7 Intelligent Virtual Assistant Support

Round-the-clock support available through multiple channels, ensuring you receive assistance whenever you need it

Image Upload and Auto Analysis

Easily upload images for automatic analysis, providing quick and accurate online assessments, treatment plans, and cost estimates

Convenient Booking via WhatsApp

Schedule your treatments or consultations directly through WhatsApp, making the booking process seamless and efficient

Customer Self-Help Options

Access a comprehensive menu of self-help options, empowering you to find answers and solutions on your own

Personalised Treatment Recommendations

Receive treatment suggestions tailored to your needs based on conversations and questions with our intelligent system

Detailed Treatment Information Cards

Get clear and concise explanations of treatments, procedures, and associated costs, helping you make informed decisions

Human Handover and Notifications

In specified cases, seamlessly transition to human assistance with notifications to ensure personalised care

Comprehensive Product Catalogue

Browse our extensive product catalogue, place orders, and track your purchases all in one convenient location

Treatment-Based Product Recommendations

Discover products recommended specifically for you based on your selected treatments, enhancing your overall experience

Pre and Post Treatment Notifications

Receive detailed instructions and notifications for both before and after your treatment to ensure optimal results

Pre-Visit Information Capture

Securely capture and manage your pre-visit information via WhatsApp, compliant with POPIA regulations

Upsell and Remarketing Campaigns

Benefit from targeted upselling and remarketing campaigns for treatments and products, designed to enhance your wellness journey

Case Study

Health Products Shop

Problem #1

Large daily incoming leads pool to effectively call, reply or follow-up

Solution

Intelligent virtual sales agent who can effectively and accurately support 1000’s of leads simultaneously

Problem #2

Limited support staff or time during work hours (no after-hour support)

Solution

24/7 human-like support on health issues and product related information & enquiries

Problem #3

Patients unreachable, or non- responsive to follow-up calls

Solution

Effective patient reach to follow up on enquiries, orders, deliveries and abandoned carts

Problem #4

Too many manual & repetitive tasks utilising HR resources

Solution

Reduce workload through communication and process automation

Problem #5

Sales agents taking too long to respond – losing potential sales

Solution

High response rate with personalized one-on-one conversations with extended chat transcripts

Problem #6

Needed to provide quick pre-assessments and cost estimates

Solution

Image recognition tool, for assessments via WhatsApp, and recommended treatment plan and cost estimate   

Efficiency Rate
With iVA
0%
Without iVA
0%
Customer experience
With iVA
0%
Without iVA
0%
% task Accuracy
With iVA
0%
Without iVA
0%
Chat Fall-off rate
With iVA
0%
Without iVA
0%
Engagement rate
With iVA
0%
Without iVA
0%

The future of Healthcare Communication
& engagement is here.