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Beauty & healthcare
services

Healthier client engagements over chat

FOR Healthcare Specialists and Beauty CLinics

Your treatments are effective. Your communication should be too. Switch appointment bookings, inquiries and teleconsultations over to instant messaging. By integrating patient data with a messaging inbox, automation and analytics stack, respond.io is just what the doctor ordered.

Common Problems & Challenges

Slow rEsponse times

Without an automated system, customers often experience delays in receiving responses to their inquiries, whether it's for booking appointments, getting treatment advice, or seeking follow-up support.

Lack of 24/7 Support

Without a virtual assistant, clinics typically cannot offer 24/7 support, leaving customers without assistance outside of business hours.

Inconsistant communication

Variability in the quality and consistency of information provided by different staff members can lead to confusion and mistrust among customers.

High Call Volumes

Clinics without virtual assistants can become overwhelmed by high call volumes, leading to long wait times and difficulty in getting through to the right person.

Manual Booking Processes

Customers often face cumbersome and time-consuming manual booking processes, increasing the likelihood of errors, log wait times, and double bookings

limited availability for personalised advice

Without automated support, clinics may struggle to provide personalized advice promptly, leaving customers without the tailored guidance they need

Difficulty Accessing Information

Customers may struggle to find accurate and timely information about their conditions, available treatments, and clinic policies without an intelligent virtual assistant to provide instant answers.

Inefficient Follow-up

Manual follow-up processes can be inconsistent and delayed, resulting in customers feeling neglected and unsupported after their treatments.

Managing cancellations & rescheduling

Handling cancellations and rescheduling manually can be inefficient and prone to errors, frustrating customers and disrupting the clinic’s schedule.

High Staff workload

Without automation, clinic staff can become overwhelmed with repetitive tasks, reducing their ability to focus on providing high-quality care and personalised service to customers.

OMNI-Channel Mobile CRM

Maximise Communication & Support

iVA BEAUTY Assist

A streamlined AI-driven tool enhances customer communication, engagement, and support while reducing HR workload and costs. It integrates seamlessly with existing platforms to boost revenue growth and scalability.

A TWO-Phase CLIENT Journey Solution

Pre Sales

Marketing & Recruiting Process

Common Problems

The Solution

An AI-driven interactive communication assistant designed to enhance communication, engagement, experience, and pre-treatment support for prospective patients through automated, personalized, omni-channel, 24/7 customer communication solutions.

What's Included:

Treatment

Bookings & After care

Common Problems

The Solution

A customer sales communication and assistance tool that integrates with existing e-commerce platforms, leveraging automation, self-service features, and intelligent guidance to enhance the sales experience and throughput.

What's Included:

IVA Benefits

Reach your customers on their preferred device and application  24/7  throughout the entire sales process.

Get immediate assistance anytime, anywhere.

With round-the-clock support available from multiple channels, you can receive help and answers to your questions whenever you need them, ensuring uninterrupted service and peace of mind.

Image Upload and Auto Analysis | Fast and accurate online assessments

Quickly upload images for automatic analysis, allowing for swift and precise evaluations without the need for an in-person visit, saving you time and effort

Convenient Booking via WhatsApp | Hassle-free scheduling.

Easily schedule treatments or consultations directly through WhatsApp, streamlining the booking process and making it more convenient for you.

Customer Self-Help Options | Empowerment and independence

Access a comprehensive menu of self-help options, enabling you to find answers and solutions on your own, enhancing your sense of control and independence.

Personalized Treatment Recommendations | Tailored care for your needs.

Receive treatment suggestions specifically tailored to your needs based on conversations and questions, ensuring you get the most appropriate care.

Detailed Treatment Information Cards | Informed decision-making

Access clear and concise explanations of treatments, procedures, and associated costs, helping you make well-informed decisions about your healthcare.

Comprehensive Product Catalogue | Easy product browsing and tracking. 

Browse an extensive product catalogue, place orders, and track your purchases all in one convenient location, making your shopping experience smooth and efficient.

Treatment-Based Product Recommendations | Enhanced product selection

Discover products recommended specifically for you based on your selected treatments, improving the relevance and effectiveness of your purchases.

Pre, and Post-Treatment Notifications | Optimal treatment outcomes

Receive detailed instructions and notifications for both before and after your treatment, ensuring that you follow the best practices for optimal results.

Pre-Visit Information Capture | Streamlined and compliant information

Securely capture and manage your pre-visit information via WhatsApp, ensuring compliance with POPIA regulations and making your visit preparation seamless.

Upsell and Remarketing Campaigns | Personalized offers and enhancements.

Benefit from targeted upselling and remarketing campaigns for treatments and products, designed to enhance your wellness journey and provide you with valuable offers.

Human Handover and Notifications | Seamless transition to human support.

In specified cases, easily transition to human assistance with notifications, ensuring that you receive personalized care when needed.

Streamline communication throughout their Retail journey.

IVA Features

Classrooms have gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support students and stakeholders.

24/7 Intelligent Virtual Assistant Support

Round-the-clock support available through multiple channels, ensuring you receive assistance whenever you need it.

Image Upload and Auto Analysis

Easily upload images for automatic analysis, providing quick and accurate online assessments.

Convenient Booking via WhatsApp

Schedule your treatments or consultations directly through WhatsApp, making the booking process seamless and efficient.

Customer Self-Help Options

Access a comprehensive menu of self-help options, empowering you to find answers and solutions on your own.

Personalized Treatment Recommendations

Receive treatment suggestions tailored to your needs based on conversations and questions with our intelligent system.

Detailed Treatment Information Cards

Get clear and concise explanations of treatments, procedures, and associated costs, helping you make informed decisions.

Human Handover and Notifications

In specified cases, seamlessly transition to human assistance with notifications to ensure personalized care.

Comprehensive Product Catalogue

Browse our extensive product catalogic, place orders, and track your purchases all in one convenient location.

Treatment-Based Product Recommendations

Discover products recommended specifically for you based on your selected treatments, enhancing your overall experience.

Pre, and Post-Treatment Notifications

Receive detailed instructions and notifications for both before and after your treatment to ensure optimal results.

Pre-Visit Information Capture

Securely capture and manage your pre-visit information via WhatsApp, compliant with POPIA regulations

Upsell and Remarketing Campaigns

Benefit from targeted upselling and remarketing campaigns for treatments and products, designed to enhance your wellness journey.

Case Study

Health Products Shop

Problem #1

Large daily incoming leads pool to effectively call, reply or follow-up

Solution

Intelligent virtual sales agent who can effectively and accurately support 1000’s of leads simultaneously

Problem #2

Limited support staff or time during work hours (no after-hour support)

Solution

24/7, human-like support on health issues and product related Information & enquiries

Problem #3

Customers unreachable, or non- responsive to follow-up calls

Solution

Effective customer reach to follow up on enquiries, orders, deliveries and abandoned carts

Problem #4

Too many manual & repetitive tasks utilising HR resources

Solution

Reduce workload through communication and process automation

Problem #5

Sales agents taking too long to respond - losing potential sales

Solution

High response rate with personalized one-on-one conversations with extended chat transcripts

Problem #6

Needed to provide quick pre-assessments and cost estimates

Solution

Image recognition tool, for assessments via WhatsApp, and recommended treatment plan and cost estimate    

Efficiency Rate
With IVA
0%
Without IVA
0%
Customer experience
With IVA
0%
Without IVA
0%
% task Accuracy
With IVA
0%
Without IVA
0%
Chat Fall-off rate
With IVA
0%
Without IVA
0%
Engagement rate
With IVA
0%
Without IVA
0%

The future of Beauty and Health Communication
is here.

Create a virtual front desk

Communication is the engine of all customer relationships. Secure brand loyalty and higher customer lifetime value with excellent after-sales and support experiences.

Automated Drip Campaigns

Keep your customers engaged - Build interest about new models or used car deals via throttled information in multichannel drip marketing campaigns

Customer Segmentation

Target Customer's Needs Segment customers by past purchases or buyer behavior for retargeting

SEND BROCHURES AND INFO OVER CHAT

Raise the level of engagement - Use new catalogs and brochures as lead magnets to capture, generate and nurture leads

MEASURE SALES PERFORMANCE

Optimize Marketing and Sales Efficiency - Have total visibility over chats and measure agent performance with data and analytics

Make telehealth second nature

Messaging apps foster trust faster than email and phone calls. Overcome objections and close deals with ease when you combine automotive chat with customer data, automation and integrations.

Customer Profiling

Unify customer data - Turn your customer profile data into the fuel that powers your pipeline.

Automated or Scheduled Chat Blasts

Re-engage Customer's Interest - Broadcast special offers on messaging apps to target audiences instantly or schedule them in advance

Analytics & Reporting

Track Conversions, Drop-offs & Engagement - Recalibrate support weak points identified in agents' chat records, NPS or CSAT ratings and performance analytics

OPTIMIZED CUSTOMER ENGAGEMENT

Ensure Returning Customers- Hit high open and click-through rates when you use the right channels

Check up on patients and agents

Buying or selling a set of wheels is rarely impulsive. Accelerate decision-making when you nudge customers with cross-platform promotions, then follow up directly in their messaging inboxes.

UNINTERRUPTED SUPPORT 24/7

Don't lose potential Clients- Offer 24/7 support with self-service options like automated FAQs, access to a human agent or a mix of both

aUtomate Service Reminder

Get your clients updatd and informed - Immediately guide customers through the payment process on the same thread right after recommending a product.

Marketing and Sales Automation

Increase marketing uptime - Automate your sales pipeline, from sales qualification to deal creation 24/7.

Client Profiling

Know your customer by heart - Impress customers when you recognize them on any channel and always have their full context at hand