iVA HEALTHCARE Assist
Close More with iVA HEALTHCARE Assist
FOR Online Helthcare
Transforming How You Engage With Your Patients To Grow And Scale Your Medical and Wellness Business!
Common Problems & Challenges
Slow response times
Without an automated system, customers often experience delays in receiving responses to their inquiries, whether it is for booking appointments, getting treatment advice, or seeking follow-up support.
lack of 24/7 support
Without a virtual assistant, clinics typically cannot offer 24/7 support, leaving customers without assistance outside of business hours.
inconsistant communication
Variability in the quality and consistency of information provided by different staff members can lead to confusion and mistrust among customers.
High call volumes
Clinics without virtual assistants can become overwhelmed by high call volumes, leading to long wait times and difficulty in getting through to the right person.
Manual condition pre assessments
I'm unable to provide an accurate pre-assessment treatment plan or cost estimate of the patient’s condition or concern when they first reach out by phone or WhatsApp.
limeted availability for personalised advice
Without automated support, clinics may struggle to provide personalised advice promptly, leaving customers without the tailored guidance they need
Difficulty accessing informatin
Customers may struggle to find accurate and timely information about their conditions, available treatments, and clinic policies without an intelligent virtual assistant to provide instant answers and recommendations.
Insufficient Follow-up
Manual follow-up processes can be inconsistent and delayed, resulting in customers feeling neglected and unsupported after their treatments.
Managing cancellations & rescheduling
Handling cancellations and rescheduling manually can be inefficient and prone to errors, frustrating customers and disrupting the clinic’s schedule.
High staff workload
Without automation, clinic staff can become overwhelmed with repetitive tasks, reducing their ability to focus on providing high-quality care and personalised service to customers.
OMNI-Channel Mobile CRM
Maximise Communication & Support
- Instantly reach your patients on their preferred communication app and keep the engagement rate high
- Centralize patients communication with one omnichannel business communication tool.
- A messaging platform for pre and post marketing and sales automation and support.
iVA HEALTHCARE Assist
A custom-build AI-powered communication and process automation tool designed to integrate smoothly with your existing beauty clinic platforms and processes, with the aim of improving customer communication, engagement, experience, and support while reducing HR workload and resources required, leading to lower costs and increased revenue.
A TWO-Phase Patient Journey Solution
Pre Sales
Marketing & Recruiting Process
Common Problems
- Delays in responding to enquiries and consultations
- Varying information from different staff members
- Inability to provide instant image analysis and condition assessments
- Tedious Patient information capturing and manual processing
- Ineffective consultation and treatment bookings assistance
- Not being able to efficiently recommend Products on Treatments
- Inefficient tracking of customer interactions, follow-up and instructions
The Solution
- The Intelligent Customer Sales Agent
An AI-driven interactive communication assistant designed to enhance communication, engagement, experience, and pre-treatment analysis and support for prospective patients through automated, personalised, omnichannel, 24/7 customer communication solutions.
What's Included:
- WhatsApp API - BSP Membership & Licence
- Communications Channels (WhatsApp / Webchat)
- Personalised Intelligent Virtual Assistant/Agent
- LLM (CHATGPT) Integration for Human-like Responses
- Level 1 Conversational Design, Menu's and Flows
- Knowledge Base (Institutional / Courses / Marketing & Sales)
- Product & Treatments Information Cards
- Student Profiling Fields (5 x Custom Fields)
- Data Analysis and Reporting - Chat / Sales Analysis
- Ongoing System Management, Updates and Basic Support
- Monthly MSP Reports
Treatment
Bookings & After care
Common Problems
- Patients not following pre and post treatment instructions.
- Challenges in advising products used with pre and post treatments
- Difficulty, errors and delays in scheduling appointments
- Replacement staff (during absence) may lack necessary knowledge
- Slow responses to post treatment questions
- Increased workload from manual processes
The Solution
- The Onboarding & Care Assistant
A customer sales communication and assistance tool that integrates with existing e-commerce platforms, leveraging automation, self-service features, and intelligent guidance to enhance the sales experience and throughput.
What's Included:
- Bookings Platform Process Integration
- Bookings Progress Status Tracking
- Follow-Up and Auto Reminders
- Document Upload and Repository
- Patient Information Digital Form (WhatsApp / Webform)
- Change / Update / Cancel Treatment Option
- Treatment Related self-help Menus and Flows
- Knowledgebase (Bookings, Treatment, After Sales)
- Data Analysis and Reporting – Treatment Stages
- Customer Profiling Fields (5 x Additional Custom Fields)
- Post Treatment Info Automation (Upsell / Promote / etc)
iVA HEALTHCARE Assist Benefits
Healthcare has gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support patients.
Browse an extensive product catalogue, place orders, and track your purchases all in one convenient location, making your shopping experience smooth and efficient
Discover products recommended specifically for you based on your selected treatments, improving the relevance and effectiveness of your purchases
Receive detailed instructions and notifications for both before and after your treatment, ensuring that you follow the best practices for optimal results
Securely capture and manage your pre-visit information via WhatsApp, ensuring compliance with POPIA regulations and making your visit preparation seamless
Benefit from targeted upselling and remarketing campaigns for treatments and products, designed to enhance your wellness journey and provide you with valuable offers
Access clear and concise explanations of treatments, procedures, and associated costs, helping you make well-informed decisions about your healthcare
With round-the-clock support available through multiple channels, you can receive help and answers to your questions whenever you need them, ensuring uninterrupted service and peace of mind
Upload images of the condition or concern for automatic analysis, allowing for swift and precise assessments and evaluations on WhatsApp or Webchat
Easily schedule treatments or consultations directly through WhatsApp, streamlining the booking process and making it more convenient for you
Access a comprehensive menu of self-help options, enabling you to find answers and solutions on your own, enhancing your sense of control and independence
Receive treatment suggestions specifically tailored to your needs based on conversations and questions, ensuring you get the most appropriate care
In specified cases, easily transition to human assistance with notifications, ensuring that you receive personalised care when needed
Streamline communication throughout their Patient journey.
iVA HEALTHCARE Assist Features
Healthcare has gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support patients.
Round-the-clock support available through multiple channels, ensuring you receive assistance whenever you need it
Easily upload images for automatic analysis, providing quick and accurate online assessments, treatment plans, and cost estimates
Schedule your treatments or consultations directly through WhatsApp, making the booking process seamless and efficient
Access a comprehensive menu of self-help options, empowering you to find answers and solutions on your own
Receive treatment suggestions tailored to your needs based on conversations and questions with our intelligent system
Get clear and concise explanations of treatments, procedures, and associated costs, helping you make informed decisions
In specified cases, seamlessly transition to human assistance with notifications to ensure personalised care
Browse our extensive product catalogue, place orders, and track your purchases all in one convenient location
Discover products recommended specifically for you based on your selected treatments, enhancing your overall experience
Receive detailed instructions and notifications for both before and after your treatment to ensure optimal results
Securely capture and manage your pre-visit information via WhatsApp, compliant with POPIA regulations
Benefit from targeted upselling and remarketing campaigns for treatments and products, designed to enhance your wellness journey