Beauty & healthcare
services
Healthier client engagements over chat
FOR Healthcare Specialists and Beauty CLinics
Your treatments are effective. Your communication should be too. Switch appointment bookings, inquiries and teleconsultations over to instant messaging. By integrating patient data with a messaging inbox, automation and analytics stack, respond.io is just what the doctor ordered.
Common Problems & Challenges
Slow rEsponse times
Without an automated system, customers often experience delays in receiving responses to their inquiries, whether it's for booking appointments, getting treatment advice, or seeking follow-up support.
Lack of 24/7 Support
Without a virtual assistant, clinics typically cannot offer 24/7 support, leaving customers without assistance outside of business hours.
Inconsistant communication
Variability in the quality and consistency of information provided by different staff members can lead to confusion and mistrust among customers.
High Call Volumes
Clinics without virtual assistants can become overwhelmed by high call volumes, leading to long wait times and difficulty in getting through to the right person.
Manual Booking Processes
Customers often face cumbersome and time-consuming manual booking processes, increasing the likelihood of errors, log wait times, and double bookings
limited availability for personalised advice
Without automated support, clinics may struggle to provide personalized advice promptly, leaving customers without the tailored guidance they need
Difficulty Accessing Information
Customers may struggle to find accurate and timely information about their conditions, available treatments, and clinic policies without an intelligent virtual assistant to provide instant answers.
Inefficient Follow-up
Manual follow-up processes can be inconsistent and delayed, resulting in customers feeling neglected and unsupported after their treatments.
Managing cancellations & rescheduling
Handling cancellations and rescheduling manually can be inefficient and prone to errors, frustrating customers and disrupting the clinic’s schedule.
High Staff workload
Without automation, clinic staff can become overwhelmed with repetitive tasks, reducing their ability to focus on providing high-quality care and personalised service to customers.
OMNI-Channel Mobile CRM
Maximise Communication & Support
- Instantly reach your clients on their preferred communication App and keep the engagement rate high
- Centralize student communication with one omnichannel business communication tool.
- A messaging platform for pre and post treatments and procedural support.
iVA BEAUTY Assist
A streamlined AI-driven tool enhances customer communication, engagement, and support while reducing HR workload and costs. It integrates seamlessly with existing platforms to boost revenue growth and scalability.
A TWO-Phase CLIENT Journey Solution
Pre Sales
Marketing & Recruiting Process
Common Problems
- Delays in responding to inquiries and consultations
- Varying information from different staff members.
- Time consuming email submission of condition details and photos
- Errors in manually capturing information from forms
- Long wait times for consultations due to limited staff.
- Ineffective consultation and treatment bookings assistance
- Inefficient tracking of customer interactions, follow-up and instructions.
The Solution
- The Intelligent Customer Sales Agent
An AI-driven interactive communication assistant designed to enhance communication, engagement, experience, and pre-treatment support for prospective patients through automated, personalized, omni-channel, 24/7 customer communication solutions.
What's Included:
- WhatsApp API - BSP Membership & Licence
- Communications Channels (WhatsApp / Webchat)
- Personalised Intelligent Virtual Assistant/Agent
- LLM (CHATGPT) Integration for Human-like Responses
- Level 1 Conversational Design, Menu's and Flows
- Knowledge Base (Corporate / Products / Marketing & Sales)
- Product & Services Information Cards
- Customer Profiling Fields (5 x Custom Fields)
- Data Analysis and Reporting - Chat / Sales Analysis
- Ongoing System Management, Updates and Basic Support
- Monthly MSP Reports
Treatment
Bookings & After care
Common Problems
- Patients not following pre- and post-treatment instructions.
- Challenges in advising on products used with pre- and post-treatments.
- Difficulty, errors and delays in scheduling appointments.
- Difficulty maintaining consistent aftercare, follow-us and reminders
- Replacement staff (during absence) may lack necessary knowledge
- Slow responses to post-treatment questions.
- Increased workload from manual processes.
The Solution
- The Onboarding & Care Assistant
A customer sales communication and assistance tool that integrates with existing e-commerce platforms, leveraging automation, self-service features, and intelligent guidance to enhance the sales experience and throughput.
What's Included:
- Shopping cart and sales process Integration
- Onboarding Progress Status Tracking
- Follow-Up and Auto Reminders
- Document Upload and Repository
- Change / Update / Cancel order Option
- Sales Related self-help Menus and Flows
- Order Tracking Options
- Knowledgebase (Sales Processes)
- Data Analysis and Reporting – Sales Stages
- Customer Profiling Fields (5 x Additional Custom Fields)
- Post Sales Info Automation (Upsell / Promote / etc)
IVA Benefits
Reach your customers on their preferred device and application 24/7 throughout the entire sales process.
With round-the-clock support available from multiple channels, you can receive help and answers to your questions whenever you need them, ensuring uninterrupted service and peace of mind.
Quickly upload images for automatic analysis, allowing for swift and precise evaluations without the need for an in-person visit, saving you time and effort
Easily schedule treatments or consultations directly through WhatsApp, streamlining the booking process and making it more convenient for you.
Access a comprehensive menu of self-help options, enabling you to find answers and solutions on your own, enhancing your sense of control and independence.
Receive treatment suggestions specifically tailored to your needs based on conversations and questions, ensuring you get the most appropriate care.
Access clear and concise explanations of treatments, procedures, and associated costs, helping you make well-informed decisions about your healthcare.
Browse an extensive product catalogue, place orders, and track your purchases all in one convenient location, making your shopping experience smooth and efficient.
Discover products recommended specifically for you based on your selected treatments, improving the relevance and effectiveness of your purchases.
Receive detailed instructions and notifications for both before and after your treatment, ensuring that you follow the best practices for optimal results.
Securely capture and manage your pre-visit information via WhatsApp, ensuring compliance with POPIA regulations and making your visit preparation seamless.
Benefit from targeted upselling and remarketing campaigns for treatments and products, designed to enhance your wellness journey and provide you with valuable offers.
In specified cases, easily transition to human assistance with notifications, ensuring that you receive personalized care when needed.
Streamline communication throughout their Retail journey.
IVA Features
Classrooms have gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support students and stakeholders.
Round-the-clock support available through multiple channels, ensuring you receive assistance whenever you need it.
Easily upload images for automatic analysis, providing quick and accurate online assessments.
Schedule your treatments or consultations directly through WhatsApp, making the booking process seamless and efficient.
Access a comprehensive menu of self-help options, empowering you to find answers and solutions on your own.
Receive treatment suggestions tailored to your needs based on conversations and questions with our intelligent system.
Get clear and concise explanations of treatments, procedures, and associated costs, helping you make informed decisions.
In specified cases, seamlessly transition to human assistance with notifications to ensure personalized care.
Browse our extensive product catalogic, place orders, and track your purchases all in one convenient location.
Discover products recommended specifically for you based on your selected treatments, enhancing your overall experience.
Receive detailed instructions and notifications for both before and after your treatment to ensure optimal results.
Securely capture and manage your pre-visit information via WhatsApp, compliant with POPIA regulations
Benefit from targeted upselling and remarketing campaigns for treatments and products, designed to enhance your wellness journey.
Case Study
Health Products Shop
Efficiency Rate
Customer experience
% task Accuracy
Chat Fall-off rate
Engagement rate
The future of Beauty and Health Communication
is here.
Create a virtual front desk
Communication is the engine of all customer relationships. Secure brand loyalty and higher customer lifetime value with excellent after-sales and support experiences.
Automated Drip Campaigns
Keep your customers engaged - Build interest about new models or used car deals via throttled information in multichannel drip marketing campaigns
Customer Segmentation
Target Customer's Needs Segment customers by past purchases or buyer behavior for retargeting
SEND BROCHURES AND INFO OVER CHAT
Raise the level of engagement - Use new catalogs and brochures as lead magnets to capture, generate and nurture leads
MEASURE SALES PERFORMANCE
Optimize Marketing and Sales Efficiency - Have total visibility over chats and measure agent performance with data and analytics
Make telehealth second nature
Messaging apps foster trust faster than email and phone calls. Overcome objections and close deals with ease when you combine automotive chat with customer data, automation and integrations.
Customer Profiling
Unify customer data - Turn your customer profile data into the fuel that powers your pipeline.
Automated or Scheduled Chat Blasts
Re-engage Customer's Interest - Broadcast special offers on messaging apps to target audiences instantly or schedule them in advance
Analytics & Reporting
Track Conversions, Drop-offs & Engagement - Recalibrate support weak points identified in agents' chat records, NPS or CSAT ratings and performance analytics
OPTIMIZED CUSTOMER ENGAGEMENT
Ensure Returning Customers- Hit high open and click-through rates when you use the right channels
Check up on patients and agents
Buying or selling a set of wheels is rarely impulsive. Accelerate decision-making when you nudge customers with cross-platform promotions, then follow up directly in their messaging inboxes.
UNINTERRUPTED SUPPORT 24/7
Don't lose potential Clients- Offer 24/7 support with self-service options like automated FAQs, access to a human agent or a mix of both
aUtomate Service Reminder
Get your clients updatd and informed - Immediately guide customers through the payment process on the same thread right after recommending a product.
Marketing and Sales Automation
Increase marketing uptime - Automate your sales pipeline, from sales qualification to deal creation 24/7.
Client Profiling
Know your customer by heart - Impress customers when you recognize them on any channel and always have their full context at hand
