iVA TRAVEL Companion

Successful Customer Engagements Over Chat

FOR online travel Support agencies

Transforming How You Engage With Your Customers To Grow And Scale Your Travel Business!

Common Problems & Challenges

Limeted support

Limited customer support outside regular hours and insufficient self-service alternatives

cancellations

Early cancellations and drop-outs due to ineffective customer communication and support

high workload

Risk of customer attrition due to the overwhelming workload on sales agents managing incoming leads

manual tasks

Manual, repetitive tasks that could be automated to streamline efficiency and reduce expenses.

outdated communication

Slow and outdated communication methods and lack of customer response to emails, SMS, or unrecognised calls

confusion

Not being able to consolidate customer communication on one unified platform, creating disconnect and confusion

inefficient follow-up

Onboarding and application process abandonment or customers becoming unreachable, impeding follow-ups

Difficulty accessing info

Not being able to leverage communication data to make forward-moving executive decisions.

OMNI-Channel Mobile CRM

Maximise Communication & Support

iVA Travel Companion

An AI-powered communication and process automation tool designed to integrate smoothly with your existing platforms and processes, with the aim of improving customer communication, engagement, experience, and support while reducing HR workload and resources required, leading to lower costs and increased revenue.

A Three-Phase Customer Journey Solution

Pre Sales

Marketing & Recruiting

Common Problems

The Solution

An AI-driven interactive communication assistant designed to enhance communication, engagement, experience, and pre-sales support for prospective customers through omni-channel, 24/7 customer communication solutions.

What's Included:

Onboarding

Customer registration

Common Problems

The Solution

A customer registration/onboarding communication and assistance tool that integrates with existing customer management platforms, leveraging automation, self-service features, and intelligent guidance to enhance the onboarding experience and throughput.

What's Included:

Post Sales

Active Student Ongoing Support

Common Problems

The Solution

A post-sales customer engagement and support solution designed to minimise workload, reduce early cancellations and dropouts, and enhance ongoing communication and engagement during and after-sales.

What's Included:

iVA STUDENT Assist

Benefits

Classrooms have gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support students and stakeholders.

Enhanced Communication

Boost your customer communication engagement rate by more than 30% with an AI-supported agent to secure more conversions and reduce sales drop-offs.

Raised sales Engagement rate

Raise your student communication engagement rate by more than 30% with an AI support agent to secure more conversions and fewer sales fall-offs.

Improved Registration / Onboarding Completion Rate

Decrease customer abandonment during lengthy and complex registration processes with a simplified communication solution to keep them informed, motivated, and engaged in order to secure more customers and revenue. 

Reduce early cancellations

Prevent customers from early cancellation by keeping them engaged and well- informed during their customer journey, by using their preferred communication Apps, and technology-driven tools.

Lower variation and inconsistency

Provide consistent, accurate information and responses regarding your institution, products, services, and brand, to prevent unhappy customers, early cancellations, or abandonment.

Raised customer satisfaction

Turn uninformed, confused, and frustrated customers into loyal supporters of your institution, garnering positive feedback and reviews and ultimately increasing revenue.

Accurate feedback & report

Harvest accurate customer information, feedback, and operational statistics to improve executive decisions on products and services, customer behaviour, and business operations.

Lower HR Costs

iVA can do the work of many live sales and support agents and assist thousands of customers instantly and accurately – 24/7, which enables you to reduce redundant HR and costs.

Provide effective 24/7 student support

Do not lose potential customers to competition by providing instant and accurate customer support beyond office hours – 24/7.

Increase sales efficiency

Free up time and resources with effective customer self-service options and communication automation that a CHATGPT Agent can do.

Reduce human error

Reduce the chance of tired, emotional, or irresponsible staff making mistakes and potentially losing brand reputation, customers, and revenue.

Increase scalability

iVA TRAVEL Companion provides an infrastructure for thousands of incoming leads, inquiries, and automated operations that allow you to scale your business

Streamline communication throughout their academic journey.

iVA STUDENT Assist

Features

Classrooms have gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support students and stakeholders.

Unified Communication Platform

We provide a unified back-end portal to manage contacts, conversations, automation, and actions to trigger template messages, notifications, and more.

Omni Channel Integration

Communicate with customers on their preferred devices and applications like WhatsApp, Telegram, Messenger, and other channels from one unified platform.

Process Automation

Automate sales processes and communication workflow messages during pre-sales, onboarding, and post-sales stages.

Datasource Integration

The virtual agent’s knowledge base seamlessly integrates with your Institution’s data resources. It uses Chat GPT to provide a human-like experience with a 60% higher customer engagement rate and an 80% lower fallback rate.

Product Info cards

Use media-rich info cards to educate prospective customers on products and services during drip campaigns, marketing campaigns or virtual tours.

Chat blasts

Reach large audiences with information, education, announcements, updates, follow-ups, and re-marketing messages using Chat blast messages.

Event announcements

Automate or manually trigger and manage event notifications and announcements to individuals or groups.

Schedule online bookings

Allow customers to use WhatsApp or any other preferred communication channel to schedule a booking according to predefined time slots, send reminders, and drip campaigns before the booking date.

Customer profiling

Capture and store unbiased customer information, buying behaviours, needs, objections, habits, opinions, feedback, and more during chats, which is viable for data analysis.

Mobile App

We provide a mobile App (Apple & Android) to manage your contacts, conversations, and automation remotely when on the move.

Natural language processing

Our virtual agents can process human language to reduce repetitive tasks. It can translate, classify, summarise and understand even when the customers misspelt.

Onboarding Process tracking

Let customers track the progress of their registrations, view outstanding details and send auto reminders, using WhatsApp or any other preferred channels.

Recall information

Let your customers instantly recall any information like course details, exam dates, rosters, progress, etc. on WhatsApp or their preferred communication application.

Payment gateway integration

Provide your customers with a seamless online course payment experience from  WhatsApp or any other preferred communication channel.

Surveys & feedback

Automate surveys and customer feedback on courses and experience using WhatsApp or any other preferred communication channels, with a 70% higher response rate than email or phone calls.

Action triggers (shortcuts)

Automate or manually trigger recurring massages, and embed pre-defined contact fields with a click of a button.

Customer filtering and grouping

Group your students based on pre-defined filters, conditional stages, course groups, subjects, tags, student type or any other attributes.

Rich media

Engage and provide prospect students with an immersive experience. Rich media can include images, videos, GIFs, PDFs, audio files, etc

System integration

Seamlessly Integrate most of your current cloud-based systems and platforms, using our platform as an extension of your business communication solutions.

vetting questionairres

Add vetting questions to your registration process, and auto trigger conditional actions and messages based on student’s answers.

Instead of having to select numbers as options, we provide interactive menus for your students to navigate to preferred information and actions on WhatsApp.

Location & calls

Auto send location pins or auto dial phone call options for students to easy navigation or contacting your Institution.

Upload documents

Let your customers upload required documents, images and forms to a repository destination, using WhatsApp, or any other preferred communication channel, while instantly notifying the operator.

More...

Endless Possibilities According to your budget and needs

Case Study

A Private South African College

Problem #1

Large leads pool to effectively call, reply or follow-up

Solution

Intelligent virtual assistant who can deal with 1000’s of leads simultaneously

Problem #2

Limited available time during work hours (no after-hour support

Solution

Human-like Information & support – 24/7

Problem #3

Customers not reachable, nor responding to follow-up calls

Solution

Omni-channel communication on their preferred devices and apps

Problem #4

Too many manual & repetitive tasks utilising HR resources

Solution

Reduce workload through communication and process automations

Problem #5

Low conversion and registration throughput rate

Solution

Self-service and vetting process to speed up processes and reduce abandonment

Problem #6

Early cancellations and dropouts due to weak customer support

Solution

AI-powered Support Virtual Assistant with a high solution and satisfactory rate

Efficiency Rate
With IVA
0%
Without IVA
0%
Customer experience
With IVA
0%
Without IVA
0%
% task Accuracy
With IVA
0%
Without IVA
0%
Chat Fall-off rate
With IVA
0%
Without IVA
0%
Engagement rate
With IVA
0%
Without IVA
0%

The future of Travel Customer Communication
& engagement is here.