iVA TRAVEL Companion
Successful Customer Engagements Over Chat
FOR online travel Support agencies
Transforming How You Engage With Your Customers To Grow And Scale Your Travel Business!
Common Problems & Challenges
Limeted support
Limited customer support outside regular hours and insufficient self-service alternatives
cancellations
Early cancellations and drop-outs due to ineffective customer communication and support
high workload
Risk of customer attrition due to the overwhelming workload on sales agents managing incoming leads
manual tasks
Manual, repetitive tasks that could be automated to streamline efficiency and reduce expenses.
outdated communication
Slow and outdated communication methods and lack of customer response to emails, SMS, or unrecognised calls
confusion
Not being able to consolidate customer communication on one unified platform, creating disconnect and confusion
inefficient follow-up
Onboarding and application process abandonment or customers becoming unreachable, impeding follow-ups
Difficulty accessing info
Not being able to leverage communication data to make forward-moving executive decisions.
OMNI-Channel Mobile CRM
Maximise Communication & Support
- Instantly reach your clients on their preferred communication App and keep the engagement rate high
- Centralize student communication with one omnichannel business communication tool.
- A messaging platform for pre and post treatments and procedural support.



iVA Travel Companion
An AI-powered communication and process automation tool designed to integrate smoothly with your existing platforms and processes, with the aim of improving customer communication, engagement, experience, and support while reducing HR workload and resources required, leading to lower costs and increased revenue.
A Three-Phase Customer Journey Solution
Pre Sales
Marketing & Recruiting
Common Problems
- Delayed support on needed info on career options
- Ineffective volume lead handling and no after-hour support
- Difficulty reaching prospects or following up with them
- Inconsistency among sales agents and high re-hiring costs
- Abandoned conversations and emails marked as spam
- Lack of insights as to why prospects didn’t follow through
- None or Inadequate self-service solutions.
The Solution
- The Intelligent Customer Sales agent
An AI-driven interactive communication assistant designed to enhance communication, engagement, experience, and pre-sales support for prospective customers through omni-channel, 24/7 customer communication solutions.
What's Included:
- WhatsApp API - BSP Membership & Licence
- Communications Channels (WhatsApp / Webchat)
- Personalised Intelligent Virtual Assistant/Agent
- LLM (CHATGPT) Integration for Human-like Responses
- Level 1 Conversational Design, Menu's and Flows
- Knowledge Base (Institutional / Courses / Marketing & Sales)
- Product & Services Information Cards
- QR Codes to onboard leads during expo’s
- Customer Profiling Fields (5 x Custom Fields)
- Data Analysis and Reporting - Chat / Sales Analysis
- Ongoing System Management, Updates and Basic Support
- Monthly MSP Reports
Onboarding
Customer registration
Common Problems
- Unclear registration requirements communication
- Inefficient student vetting methods
- High student dropout due to complex registration
- Uncertainty about outstanding requirements
- Challenges in reaching out to students & follow-ups
- Weak Document and form submission methods & procesess
- Limited registration self-help options for progression
The Solution
- The Registration Booster
A customer registration/onboarding communication and assistance tool that integrates with existing customer management platforms, leveraging automation, self-service features, and intelligent guidance to enhance the onboarding experience and throughput.
What's Included:
- Application & Registration process Integration
- Onboarding Progress Status Tracking
- Follow-Up and Auto Reminders
- Document Upload and Repository
- Change / Update / Cancel Course Option
- Onboarding Related Menus and Flows
- Auto Registration Form PDF Generator
- Knowledgebase (Onboarding)
- Data Analysis and Reporting - Student Registration Stages
- Student Profiling Fields (5 x Additional Custom Fields)
- Post Registration Info Automation (Dates / Venue / etc)
Post Sales
Active Student Ongoing Support
Common Problems
- Poor 24/7 student support
- Ineffective announcement methods
- Inadequate repository tools
- Low Email communication open rate
- Restrictions using WhatsApp for Business
- Student disengagement and early cancellations
- Need to log in to the dedicated platform
- Lack of self-service options
- Ineffective communication tracking
The Solution
- The Virtual Student Assistant
A post-sales customer engagement and support solution designed to minimise workload, reduce early cancellations and dropouts, and enhance ongoing communication and engagement during and after-sales.
What's Included:
- Student Events / Notification / Reminders Component
- Two-way, Private Student Support Communication
- Suggestions and Complaints Components
- Auto Reminders (exam / events / etc)
- Filtered Bulk Messaging via WhatsApp
- Remarketing Component to upsell students
- Make an Appointment (departments)
- Knowledgebase (Post Registration)
- Course Feedback and Rating
- Career Tracking and Supporting
- Student Profiling Fields (5 x Additional Custom Fields)
- Statistical Reports and Feedback
iVA STUDENT Assist
Benefits
Classrooms have gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support students and stakeholders.
Boost your customer communication engagement rate by more than 30% with an AI-supported agent to secure more conversions and reduce sales drop-offs.
Raise your student communication engagement rate by more than 30% with an AI support agent to secure more conversions and fewer sales fall-offs.
Decrease customer abandonment during lengthy and complex registration processes with a simplified communication solution to keep them informed, motivated, and engaged in order to secure more customers and revenue.
Prevent customers from early cancellation by keeping them engaged and well- informed during their customer journey, by using their preferred communication Apps, and technology-driven tools.
Provide consistent, accurate information and responses regarding your institution, products, services, and brand, to prevent unhappy customers, early cancellations, or abandonment.
Turn uninformed, confused, and frustrated customers into loyal supporters of your institution, garnering positive feedback and reviews and ultimately increasing revenue.
Harvest accurate customer information, feedback, and operational statistics to improve executive decisions on products and services, customer behaviour, and business operations.
iVA can do the work of many live sales and support agents and assist thousands of customers instantly and accurately – 24/7, which enables you to reduce redundant HR and costs.
Do not lose potential customers to competition by providing instant and accurate customer support beyond office hours – 24/7.
Free up time and resources with effective customer self-service options and communication automation that a CHATGPT Agent can do.
Reduce the chance of tired, emotional, or irresponsible staff making mistakes and potentially losing brand reputation, customers, and revenue.
iVA TRAVEL Companion provides an infrastructure for thousands of incoming leads, inquiries, and automated operations that allow you to scale your business
Streamline communication throughout their academic journey.
iVA STUDENT Assist
Features
Classrooms have gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support students and stakeholders.
We provide a unified back-end portal to manage contacts, conversations, automation, and actions to trigger template messages, notifications, and more.
Communicate with customers on their preferred devices and applications like WhatsApp, Telegram, Messenger, and other channels from one unified platform.
Automate sales processes and communication workflow messages during pre-sales, onboarding, and post-sales stages.
The virtual agent’s knowledge base seamlessly integrates with your Institution’s data resources. It uses Chat GPT to provide a human-like experience with a 60% higher customer engagement rate and an 80% lower fallback rate.
Use media-rich info cards to educate prospective customers on products and services during drip campaigns, marketing campaigns or virtual tours.
Reach large audiences with information, education, announcements, updates, follow-ups, and re-marketing messages using Chat blast messages.
Automate or manually trigger and manage event notifications and announcements to individuals or groups.
Allow customers to use WhatsApp or any other preferred communication channel to schedule a booking according to predefined time slots, send reminders, and drip campaigns before the booking date.
Capture and store unbiased customer information, buying behaviours, needs, objections, habits, opinions, feedback, and more during chats, which is viable for data analysis.
We provide a mobile App (Apple & Android) to manage your contacts, conversations, and automation remotely when on the move.
Our virtual agents can process human language to reduce repetitive tasks. It can translate, classify, summarise and understand even when the customers misspelt.
Let customers track the progress of their registrations, view outstanding details and send auto reminders, using WhatsApp or any other preferred channels.
Let your customers instantly recall any information like course details, exam dates, rosters, progress, etc. on WhatsApp or their preferred communication application.
Provide your customers with a seamless online course payment experience from WhatsApp or any other preferred communication channel.
Automate surveys and customer feedback on courses and experience using WhatsApp or any other preferred communication channels, with a 70% higher response rate than email or phone calls.
Automate or manually trigger recurring massages, and embed pre-defined contact fields with a click of a button.
Group your students based on pre-defined filters, conditional stages, course groups, subjects, tags, student type or any other attributes.
Engage and provide prospect students with an immersive experience. Rich media can include images, videos, GIFs, PDFs, audio files, etc
Seamlessly Integrate most of your current cloud-based systems and platforms, using our platform as an extension of your business communication solutions.
Add vetting questions to your registration process, and auto trigger conditional actions and messages based on student’s answers.
Instead of having to select numbers as options, we provide interactive menus for your students to navigate to preferred information and actions on WhatsApp.
Auto send location pins or auto dial phone call options for students to easy navigation or contacting your Institution.
Let your customers upload required documents, images and forms to a repository destination, using WhatsApp, or any other preferred communication channel, while instantly notifying the operator.
Endless Possibilities According to your budget and needs
Case Study
A Private South African College
Problem #1
Large leads pool to effectively call, reply or follow-up
Solution
Intelligent virtual assistant who can deal with 1000’s of leads simultaneously
Problem #2
Limited available time during work hours (no after-hour support
Solution
Human-like Information & support – 24/7
Problem #3
Customers not reachable, nor responding to follow-up calls
Solution
Omni-channel communication on their preferred devices and apps
Problem #4
Too many manual & repetitive tasks utilising HR resources
Solution
Reduce workload through communication and process automations
Problem #5
Low conversion and registration throughput rate
Solution
Self-service and vetting process to speed up processes and reduce abandonment
Problem #6
Early cancellations and dropouts due to weak customer support
Solution
AI-powered Support Virtual Assistant with a high solution and satisfactory rate