INTELLIGENT VIRTUAL
AGENTS
ENGAGEMENT DRIVEN
Make a positive impact on customer engagement and retention, encouraging them to return for business.
EXPERIENCE DRIVEN
Experience has become a key factor in customer satisfaction. Raise the standard on your engagement level with your customers.
RESPONSE DRIVEN
Speed of implementation, immediate response, and instant gratification can be enhanced using Artificial Intelligence chatbots.
IVA - the future in customer communication & support
Common problems most businesses experience
MANUAL RESPONSE
Do you or your sales staff engage with your clients and leads through slow email replies, one-on-one phone calls or low-conversion telesales?
INCONSISTENCY
Do you struggle with sales staff who communicate inconsistent and incorrect product and sales messages to your customers?
VOLUME HANDLING
Do you have limited available resources, unable to manage all incoming enquiries or provide adequate support?
POOR RETENTION
Are you potentially losing customers and deals, because you don't have the time or resources to manage the necessary follow-ups or cold calls?
POOR AVAILABILITY
Are you losing potential clients because you are only available to attend to their enquiries or sell only when you or your sales staff are available?
CUSTOMER EXPERIENCE
Are you struggling to maintain a professional level of customer support or losing customers due to weak or unprofessional sales and support staff?
Introducing your newest staff member
ENDLESS POSSIBILITIES - CUSTOM SOLUTIONS
- Marketing Automation
- 24/7 Customer Support
- Project Development
- Live Support Handover
- Operation Automation
- Online Order Tracking
- Manage Applications
- Banking Operations
- Automate Systems
- System Integration
- FAQs
- Online Surveys
- Internal Communication
- Rich Media
- Flight Search & Reservations
- Events Search
- Database Integration
- Converters & Translators
- Smart Home Automation
- Job Interviews
REDUCE TIME AND COST SPENDING
Virtual Assistants can respond to initial client intents or re-engage with automated follow-up responses, using NLP (Natural Language Processing). Minimise staffing, automate processes, and reduce risk.
Raise customer engagement
Maintain a minimum 70% customer engagement by using their preferred communications platforms and methods - compared to conventional marketing engagement tools like email, phone calls, and telemarketing.
IMPROVE Client Closing Rate
By improving the level in your communication approach, consistency in your brand and product message and shortening support response time - you will build trust and increase the likelihood of closing the deal.
INCREASE CUSTOMER RETENTION
Enhance your customer experience from the first engagement through the entire sales process.
OMNI CHANNEL
Reach your Customers on their Preferred Channel
Meet our PARTNERS & PLATFORMS
Reputable BrandS to leverage your business
Business Process Automation | AI Virtual Assistants | AI Chatbots | Marketing & Sales Automation
Here is what our customers have to say...
FAQ
Most frequent questions and answers
Each company has got different requirements in the setup and integration of their chatbots. Some setups require programming and very complex procedures in the initial Chatbots setup based on specific needs.
After the completion of the Chatbot setup – you have the option to continue managing the Chatbot (functionality / chat flow / intents & responses / integrations / etc) or we can manage the bots for you.
By means of API (Application Programming Interface) Technology, we are able to integrate and link most online, cloud based systems, databases and platforms.
You need to have an existing operational business with the potential to expand and grow in the digital domain.
Simply tell us more about your business here and describe your business growth needs. If you don’t have the required infrastructures for you business we will assist you.
If you have an existing business we will do an audit of your current business operations and provide you with a comprehensive Project Development Plan Proposal.
Time to Upscale your Customer Support
Schedule a demo or reach out to us today to discuss your immediate needs.