Retail &
E-commerce
Close More with Chat Commerce
FOR Online and brick-and-mortar retail shops
Whether you are B2B, B2C or C2C, you need to ABC — always be closing. Add instant messaging to your sales strategy and turn conversations into conversions. Best of all, you can market, sell and support at scale from any channel on a single platform.
Common Problems & Challenges
Customer Queries Go Unanswered
Without continuous online support, customer queries may go unanswered during off-hours, leading to dissatisfaction and potential loss of sales.
Decreased Conversion Rates
Customers may abandon their shopping carts if they encounter issues or have questions that aren't addressed promptly, resulting in decreased conversion rates.
Missed Sales Opportunities:
Failure to engage with potential customers in real-time can lead to missed sales opportunities, as customers may seek immediate assistance and opt for competitors who provide it.
Increased Customer Frustration
Customers may become frustrated when they can't find answers to their questions or resolve issues quickly, leading to a negative perception of the e-commerce brand.
Higher Support Costs
Without automated support tools, e-commerce businesses may need to invest more resources in human customer support agents to handle inquiries, leading to higher support costs.
Inefficient Use of Resources
Human agents may be tied up answering repetitive or low-level inquiries that could be easily addressed by chatbots or virtual assistants, leading to inefficient resource allocation.
Inconsistent Customer Experience
Without 24/7 support, the customer experience may be inconsistent, as response times vary based on when inquiries are made, potentially eroding trust in the brand.
Limited Scalability
E-commerce businesses may struggle to scale their customer support operations effectively without automated tools, especially during periods of high traffic or increased demand.
Difficulty in Handling Multilingual Customers
Serving customers from diverse linguistic backgrounds can be challenging without automated translation capabilities, leading to communication barriers and potential loss of sales.
Lack of Data Insights
Without automated tools, e-commerce businesses may miss out on valuable data insights that can be gleaned from customer interactions, hindering efforts to improve products, services, and overall customer experience.
OMNI-Channel Mobile CRM
Maximise Communication & Support
- Instantly reach your students on their preferred communication app and keep the engagement rate high
- Centralize student communication with one omnichannel business communication tool.
- A messaging platform for pre and post marketing and sales automation and support.
THE IVA SYSTEM
A streamlined AI-driven tool enhances customer communication, engagement, and support while reducing HR workload and costs. It integrates seamlessly with existing platforms to boost revenue growth and scalability.
A TWO-Phase CUSTOMER Journey Solution
Pre Sales
Marketing & Recruiting Process
Common Problems
- Delayed responses to product inquiries hinder customer decision-making.
- Handling high volume leads inefficiently reduces conversion rates, especially without live human after-hour support.
- Inconsistent product information across channels confuses customers.
- Personalizing responses to inquiries by humans is time-consuming.
- Complex pricing and discount queries lead to customer hesitation.
- Limited self-service resources increase support workload.
The Solution
- The Intelligent Customer Sales Agent
An AI-driven interactive communication assistant designed to enhance communication, engagement, experience, and pre-sales support for prospective customers through omni-channel, 24/7 customer communication solutions.
What's Included:
- WhatsApp API - BSP Membership & Licence
- Communications Channels (WhatsApp / Webchat)
- Personalised Intelligent Virtual Assistant/Agent
- LLM (CHATGPT) Integration for Human-like Responses
- Level 1 Conversational Design, Menu's and Flows
- Knowledge Base (Institutional / Courses / Marketing & Sales)
- Course Information Cards
- Student Profiling Fields (5 x Custom Fields)
- Data Analysis and Reporting - Chat / Sales Analysis
- Ongoing System Management, Updates and Basic Support
- Monthly MSP Reports
Sales Orders
Onboarding Process
Common Problems
- Complicated checkout processes frustrate customers.
- Poor order tracking communication causes dissatisfaction.
- Abandoned carts with inadequate follow-up strategies, potentially resulting in lost revenue opportunities.
- Inconsistent feedback collection hampers process improvement.
- Missed product optimization due to inadequate customer data analysis.
- Ineffective post-sales surveys hinder customer feedback collection.
The Solution
- The Registration Booster
A customer sales communication and assistance tool that integrates with existing e-commerce platforms, leveraging automation, self-service features, and intelligent guidance to enhance the sales experience and throughput.
What's Included:
- Application & Registration process Integration
- Onboarding Progress Status Tracking
- Follow-Up and Auto Reminders
- Document Upload and Repository
- Change / Update / Cancel Course Option
- Onboarding Related Menus and Flows
- Auto Registration Form PDF Generator
- Knowledgebase (Onboarding)
- Data Analysis and Reporting - Student Registration Stages
- Student Profiling Fields (5 x Additional Custom Fields)
- Post Registration Info Automation (Dates / Venue / etc)
IVA Benefits
Classrooms have gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support students and stakeholders.
Simplify sales processes, keeping customers informed, motivated, and engaged to secure more revenue.
Automate repetitive tasks, reducing manual workload and freeing up resources for strategic initiatives.
Easily scale your customer support operations to meet growing demands without compromising quality.
Reduce overhead costs associated with manual support processes and employee turnover.
Stay ahead of the competition by leveraging advanced AI technology to deliver exceptional customer experiences.
Guide customers through the sales funnel with personalized recommendations and support
Identify and capitalize on opportunities to up-sell and cross-sell products and services.
Proactively address customer issues and concerns, minimizing churn rates and maximizing lifetime value.
Engage with customers across multiple channels seamlessly, enhancing brand visibility and accessibility.
Resolve customer queries and issues promptly, reducing wait times and improving satisfaction.
Tailor our AI-driven solutions to fit your unique business requirements and objectives.
Reduce the chance of tired, emotional, or irresponsible staff making mistakes and potentially losing brand reputation, customers, and revenue.
Real-time Insights: Gain valuable insights into customer behaviour and preferences for targeted marketing and support strategies.
Stay ahead of evolving customer expectations and technological advancements with our innovative solutions.
Streamline communication throughout their Retail journey.
IVA Features
Classrooms have gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support students and stakeholders.
Deliver efficient, personalised conversations covering product inquiries, troubleshooting, usage guidance, pricing, order assistance, and general queries, available 24/7.
Communicate with customers on their preferred channels, including WhatsApp, Telegram, Messenger, and more.
Decrease HR workload by automating human involvement in sales processes and communication workflows across the entire customer sales journey.
The virtual agent’s knowledgebase seamlessly integrates with your online shop’s data resources. It uses Chat GPT to provide a human-like experience with a 60% higher customer engagement rate and an 80% lower fallback rate
Utilise media-rich product info cards on WhatsApp to educate potential customers about products and services consistently across drip campaigns, marketing initiatives, or virtual tours, regardless of product quantity.
Captivate broad audiences with informative content, educational resources, announcements, updates, follow-ups, and re-marketing messages using Chat Blast messages
Provide customers with self-service options for common queries and tasks, reducing support ticket volume or human involvement..
Seamlessly integrate with your existing online sales systems and platforms for enhanced efficiency and data synchronization.
Capture and store non-bias customer information, buying behaviours, needs, objections, habits, opinions, feedback, and more during chats, viable for data analysis.
Track and analyse key performance indicators to measure the impact of our solutions on your business success.
Our virtual agents adeptly handle human language to minimize repetitive tasks. They can translate, classify, summarize, and comprehend, even when customers misspell words.
Allow customers to easily monitor and track their order progress, receiving status updates through their preferred communication channels such as WhatsApp, Instagram, Messenger, or Telegram
Case Study
Health Products Shop
Efficiency Rate
Customer experience
% task Accuracy
Chat Fall-off rate
Engagement rate
The future of Retail Communication
& engagement is here.
Turn conversations to conversions
No response, no sale. In the hypercompetitive world of e-commerce, customers don’t wait. Engage them instantly on their favorite messaging apps to close deals while you have their attention or foster long-term relationships for higher CLTV. Then, use data, automation and analytics to shorten and speed up your sales cycle.
Customer Profiling
Unify customer data - Turn your customer profile data into the fuel that powers your pipeline.
Automated or Scheduled Chat Blasts
Raise Customer Engagement - Re-activate unresponsive demand, inform engaged customers or win back former customers by sending mass messages to all of your Contacts, or target selected Contacts based on their individual profile.
Analytics & Reporting
Track Conversions, Drop-offs & Engagement - Leverage Powerful Machine Learning Tools & Specialized Reports to Filter Data and Uncover Key Insights that can improve your sales conversion rates at scale.
OPTIMIZED CUSTOMER ENGAGEMENT
Ensure Returning Customers- Hit high open and click-through rates when you use the right channels
ENHANCE YOUR SHOPPING CART
Are your marketing campaigns or promotions failing to hit their targets? Get higher visibility and engagement with instant messaging. Convert casual shoppers into loyal customers with the right message at the right time in the right inbox
Order Tracking and Notifications
Accessibility and retention - The primary purpose of order tracking is to keep customers in the loop and give them certainty about when their order is going to arrive.
Online Payment Gateway Integration
Same thread payment conversion - Immediately guide customers through the payment process on the same thread right after recommending a product.
Marketing and Sales Automation
Increase marketing uptime - Engage with website visitors, provide product advice, accelerate new opportunities, generate new interest, engage demand, cultivate early interest 24/7.
Extended Cart Features through CHAT
Create mores sales opportunities - Automate your sales pipeline, from sales qualification to abandoned cart recovery
SUPPORT THAT SELLS
Build brand loyalty with consistent, high-quality support throughout the customer journey. Offer conversational or ticketed support on the channels customers use most and add chat automation for faster responses and resolutions.
Automated Drip Campaigns
Keep your customers engaged - Automate multichannel drip campaigns triggered by customer actions
Customer Segmentation
Target Customer's Needs Segment customers by past purchases or buyer behavior for retargeting
Integrate Existing Platfomrs
Ensure Maximum Utilization - Integrate your existing ERP or sales CRMs to retrieve data or generate deals mid-conversation
MEASURE SALES PERFORMANCE
Optimize Marketing and Sales Efficiency - Have total visibility over chats and measure agent performance with data and analytics
