iVA REAL-ESTATE Assist
Open more doors with instant messaging
FOR Online and brick-and-mortal Real EstatE AGENTS
Location is key, from the channels you reach prospective tenants and buyers on to the platforms that get the job done. Centralise your real estate tools on respond.io to market, sell and offer personalised support over chat.
Limited Customer support
Limited customer support outside regular hours and insufficient self- service alternatives
Complex process handling
Onboarding and application process abandonment due to ineffective communication and complex processes handling
Manual tasks
Manual, repetitive tasks that could be automated to streamline agent efficiency and reduce expenses.
slow communication
Slow and outdated communication methods and lack of customer response to emails, SMS, or unrecognised calls
Occupied with admin
Having to occupy your agents with administrative tasks when they should be out in the field handling viewings and closing deals
no self-help options
Inefficient customer self-help options and tools that reduces customer experience and excitement needed to close the deal
not utilising data
Not being able to leverage communication data to make forward-moving executive decisions.
overwhelming workload
Risk of customer attrition due to the overwhelming workload on sales agents managing incoming leads
OMNI-Channel Mobile CRM
Maximise Communication & Support
- Instantly reach your clients on their preferred communication app and keep the engagement rate high
- Centralize client communication with one omnichannel business communication tool.
- A messaging platform for pre and post marketing and sales automation and support.



iVA REAL-ESTATE Assist
An AI-powered communication and process automation tool designed to integrate smoothly with your existing listing platforms and processes, with the aim of improving customer communication, engagement, experience, and support while reducing HR workload and resources required, leading to lower costs and increased revenue.
A Three-Phase Customer Journey Solution
Pre Sales
Listing & Marketing Process
Common Problems
- Delayed support for listing details and procedures.
- Poor after-hours lead volume management.
- Difficulty reaching buyers and following up.
- Inconsistent sales agents and high turnover costs.
- Conversations abandoned due to ineffective communication methods.
- Agents overwhelmed with admin tasks instead of selling.
- Ineffective listing-viewing communications and notifications.
- Lack of adequate customer self-service options.
The Solution
- The Intelligent Student Advisor
An AI-driven interactive communication assistant designed to enhance communication, engagement, experience, and pre-sales support for prospective customers through omni-channel, 24/7 customer communication solutions.
What's Included:
- WhatsApp API - BSP Membership & Licence
- Communications Channels (WhatsApp / Web Chat)
- Personalised Intelligent Virtual Assistant/Agent
- LLM (CHATGPT) Integration for Human-like Responses
- Level 1 Conversational Design, Menus and Flows
- Knowledge Base (Corporate / Listings / Marketing & Sales)
- Interactive Listing Information Cards and Responses
- QR Codes to onboard leads and assigning live sales agents
- Customer Profiling Fields (5 x Custom Fields)
- Data Analysis and Reporting - Chat / Sales Analysis
- Ongoing System Management, Updates and Basic Support
- Monthly MSP Reports
Onboarding
Property Application
Common Problems
- Unclear onboarding / registration requirements communication
- Inefficient customer vetting methods
- Application abandonment due to unnecessary delays
- Uncertainty about expectations and outstanding requirements
- Challenges in reaching customers to follow-up on progress
- Weak and slow document and form submission methods
- Limited self-help options for faster application progression
The Solution
- The Property Application Booster
A customer registration/onboarding communication and
assistance tool that integrates with existing customer management platforms, leveraging automation, self-service features, and intelligent guidance to enhance the onboarding experience and throughput.
What's Included:
- Application & Registration process Integration
- Onboarding Progress Status Tracking
- Follow-Up and Auto Reminders
- Document Upload and Repository on WhatsApp
- Change / Update / Cancel application option
- Onboarding Related self-help Menus and Flows
- Auto Registration Form PDF Generator
- Knowledgebase (Onboarding)
- Data Analysis and Reporting - Customer Registration Stages
- Customer Profiling Fields (5 x Additional Custom Fields)
- Post Registration Info Automation (Dates / Venue / etc.)
New Listings
Acquiring New Properties
Common Problems
- Slow responses lead to losing potential property listings
- Inconsistent communication hampers seller engagement and trust
- Lack of personalised outreach fails to meet sellers' specific needs
- Limited after-hours availability misses valuable listing opportunities
- Difficulty building trust with sellers early in the comms process
- Ineffective inquiry management across multiple platforms
- Struggling to nurture cold leads results in lost listings
- Unclear listing processes discourage sellers from moving forward
The Solution
- The Property Acquisition Accelerator
A post-sales customer engagement and support solution
designed to minimise workload, reduce early cancellations
and dropouts, and enhance ongoing communication and engagement during and after-sales.
What's Included:
- Initial property outreach campaigns
- Automated time-based and periodic follow-up workflows
- Seller onboarding tools and self-help options
- Accessible information shortcuts
- Auto Reminders (Instructions/events / etc.)
- Filtered Bulk Messaging via WhatsApp
- Remarketing Component to Upsell Customers
- Appointment scheduling tools (departments / Agents)
- Knowledgebase (New Listings)
- Service Feedback and Rating
- Customer Profiling Fields (5 x Additional Custom Fields)
- Statistical Reports and Feedback
iVA REAL-ESTATE Assist
Benefits
Real-Estate has gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support customers and stakeholders.
Effective communication fosters clarity between your business and your
customer’s perception of your value offering, resulting in improved sales
conversion and increased revenue.
Boost your customer communication engagement rate by more than 30% with
an AI-supported agent to secure more conversions and reduce sales drop-offs.
Decrease customer abandonment during lengthy and complex application
processes with a simplified communication solution to keep them informed,
motivated, and engaged during the. prospecting and sales stages
Prevent customers from early cancellation by keeping them engaged and well-
informed during their customer journey, by using their preferred communication
Apps, and technology-driven tools.
Provide consistent, accurate information and responses regarding your
institution, listings, services, and brand, to prevent unhappy customers, early
cancellations, or abandonment.
Turn uninformed, confused, and frustrated customers into loyal supporters of
your agancy, garnering positive feedback and reviews and ultimately increasing
revenue.
Harvest accurate customer information, feedback, and operational
statistics to improve executive decisions on products and services,
customer behaviour, and business operations.
iVA can do the work of many live sales and support agents and
assist thousands of customers instantly and accurately – 24/7,
which enables you to reduce redundant HR and costs.
Do not lose potential customers to competition by providing instant
and accurate customer support beyond office hours – 24/7.
Free up valuable time and resources with effective customer self-
service options and communication automation that IVA can do.
Reduce the chance of tired, emotional, or irresponsible staff making
mistakes and potentially losing brand reputation, customers, and
revenue.
iVA provides an infrastructure for thousands of incoming leads,
inquiries, and automated operations that allow you to scale your
business.
Streamline communication throughout their Real-Estate journey.
iVA REAL-ESTATE Assist
Features
Real-Estate has gone digital. Your communication should too. Leave old-school tactics behind and use instant messaging to recruit, reach out to, and support customers and stakeholders.
We provide a unified back-end portal to manage contacts, conversations, automation, and actions to trigger template messages, notifications, and more.
Communicate with students on their preferred devices and applications like WhatsApp, Telegram, Messenger, and other channels from one unified platform.
Automate sales processes and communication workflow messages during pre-sales, onboarding, and post-sales stages.
The virtual agent’s knowledge base seamlessly integrates with your agency’s
data resources. It uses LLM’sto provide a human-like experience with a 60%
higher customer engagement rate and an 80% lower fallback rate.
Use media-rich info cards to educate prospective customers on listings
during conversations, drip campaigns, marketing campaigns or virtual tours.
Reach large audiences with information, education, announcements,
updates, follow-ups, and re-marketing messages using Chat blast
messages.
Automate or manually trigger and manage event notifications and announcements to individuals or groups.
Allow customers to use WhatsApp or any other preferred
communication channel to schedule a booking according to
predefined time slots, send reminders, and drip campaigns before the
booking date.
Capture and store unbiased customer information, buying behaviours,
needs, objections, habits, opinions, feedback, and more during chats,
which is viable for data analysis.
We provide a mobile App (Apple & Android) to manage your contacts, conversations, and automation remotely when on the move.
Our virtual agents can process human language to reduce repetitive tasks. It can translate, classify, summarize and understand even when the student misspelled.
Let customers track the progress of their APPLICATIONS, view
outstanding details and send auto reminders, using WhatsApp or any
other preferred channels.
Let your customers instantly recall any information like personal,
contractual or property details, on WhatsApp or their preferred
communication application.
Provide your customers with a seamless online payment experience from
WhatsApp or any other preferred communication channel.
Automate surveys and customer feedback on sales experiences and
listings using WhatsApp or any other preferred communication channels,
with a 70% higher response rate than email or phone calls.
Let your customers upload required documents, images and forms to a
repository destination, using WhatsApp, or any other preferred
communication channel, while instantly notifying the operator.
Automate or manually trigger recurring massages and embed pre-defined
contact fields with a click of a button.
Segment your customers based on predefined filters, conditional stages,
cohorts, listings, viewings, tags, cuetomer type or any other attributes.
Engage and provide prospect students with an immersive experience. Rich media can include images, videos, GIFs, PDFs, audio files, etc
Seamlessly Integrate most of your current cloud-based systems and
lasting platforms, using our platform as an extension of your business
communication solutions.
Add vetting questions to your application process, and auto-trigger
conditional actions and messages based on customer’ answers.
Instead of having to select numbers as options, we provide
interactive menus for your customers to navigate to preferred
information and actions on WhatsApp.
Auto-send location maps or auto-dial phone call options for
customers during listing viewings
Verify uploaded documents like Identity documents and certificates
to lower process time and save on HR costs
Case Study
A Private South African College
Problem #1
Large leads pool to effectively call, reply or follow-up
Solution
Intelligent virtual assistant who can deal with 1000’s of leads simultaneously
Problem #2
Delayed responses risk losing
customers to competitors.
Solution
Instant Human-like Information & 24/7 support
on property listing information
Problem #3
Customers are not reachable, not
responding to follow-up calls
Solution
Omni-channel communication on their
preferred devices and apps
Problem #4
Too many manual & repetitive tasks
utilising HR Resources
Solution
Reduce workload through communication and
process automations
Problem #5
Weak listing
-viewing scheduling
and communication tools
Solution
Automated listing viewing scheduling with self help options, location maps and reminders
Problem #6
Low conversion and application
throughput rate
Solution
Self-service and vetting process to speed up
processes and reduce abandonment
Efficiency Rate
Customer experience
% task Accuracy
Chat Fall-off rate
Engagement rate
The future of Real-Estate Communication
& engagement is here.
Hand prospects the keys
SMS and email are too slow for the fast pace of real estate. Promote properties for rent or sale on popular social media and messaging channels, then gather all responses in a single inbox for swift handling by your team or chat automation.
Automated Drip Campaigns
Keep your customers engaged - Build interest about new models or used car deals via throttled information in multichannel drip marketing campaigns
Customer Segmentation
Target Customer's Needs Segment customers by past purchases or buyer behavior for retargeting
SEND BROCHURES AND INFO OVER CHAT
Raise the level of engagement - Use new catalogs and brochures as lead magnets to capture, generate and nurture leads
MEASURE SALES PERFORMANCE
Optimize Marketing and Sales Efficiency - Have total visibility over chats and measure agent performance with data and analytics


Build relationships and trust
Buying, selling or managing properties involves multiple stakeholders. Navigate follow-ups and negotiations with tenants, buyers, sellers, agents, brokers and service providers without losing track of the details.
Customer Profiling
Unify customer data - Turn your customer profile data into the fuel that powers your pipeline.
Automated or Scheduled Chat Blasts
Re-engage Customer's Interest - Broadcast special offers on messaging apps to target audiences instantly or schedule them in advance
Analytics & Reporting
Track Conversions, Drop-offs & Engagement - Recalibrate support weak points identified in agents' chat records, NPS or CSAT ratings and performance analytics
OPTIMIZED CUSTOMER ENGAGEMENT
Ensure Returning Customers- Hit high open and click-through rates when you use the right channels
Manage operations of any scale
Real estate never sleeps, but you can rest easy with the right tools. Whether you run a boutique real estate agency or a property management firm with an international portfolio, get more done with less effort.
UNINTERRUPTED SUPPORT 24/7
Don't lose potential Clients- Offer 24/7 support with self-service options like automated FAQs, access to a human agent or a mix of both
aUtomate Service Reminder
Get your clients updatd and informed - Immediately guide customers through the payment process on the same thread right after recommending a product.
Marketing and Sales Automation
Increase marketing uptime - Automate your sales pipeline, from sales qualification to deal creation 24/7.
Client Profiling
Know your customer by heart - Impress customers when you recognize them on any channel and always have their full context at hand
