Hospitality Operations Survey

Your key to enhancing communications and creating a more personalised experience for your customers.

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Please review and complete all applicable fields carefully to align with your business goals and objectives.

First Name

Name

What is your position at the company?

Company Name

Name the industry of your company /division

What is your Website URL?

Nature of your Business

Work Email

What is your Google Business Page URL?

Work Email

START SURVEY

General Information

Are you a single lodge, franchise or part of a group?*

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Are you listed on Bookings.com, utilize Nightsbridge, or do you use your own bookings management software?*

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In short – describe your bookings process (from enquiry to booking, check-in, and departure.*

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Does this software have a communication component that auto send booking information to guests? And if so what type of communication methods does it utilize? (email / SMS / WhatsApp)*

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What is your main communication method with guests?*

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How many unit / chalet types do you have (singe /double / family / tent / stand)*

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How many chalets or units in total do you have*

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How many front desk operating are on duty at any time (nr)*

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What are your operating hours?*

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Do you offer guests and incoming enquiries 24/7 manned information and support?*

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On average - How many incoming leads do you have to manage per day (phone calls / emails)*

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What back-office software do you use to manage your bookings and communication*

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Does this software have a communication component that auto send booking information to guests? And if so what type of communication methods does it utilize? (email / SMS / WhatsApp)*

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What are the main challenges that you currently face when communicating with guests? (pre sales / bookings process / check-in / support / activities / departure)*

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If there is anything you would have liked to automate (that you don’t have to manually or repeatedly have to send or communicate to guests)?*

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When it comes to guest communication – what would you have like to have I place that would make your life easier – how does it make you feel?*

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How do you currently gather feedback from guests, and how do you address and resolve issues, suggestions or complaints raised by them?*

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How do you currently gather feedback from guests, and how do you address and resolve issues, suggestions or complaints raised by them?*

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Are there common themes or trends in guest feedback that you've noticed?*

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Are there any questions you have for us?*

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Additional Considerations

Any specific concerns or areas of improvement you would like to highlight, beyond the topics covered in the previous questions, that are vital for enhancing overall guest experience and operational efficiency?*

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HOSPITALITY OPERATIONS SURVEY

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General Information

Additional Considerations

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