Company Size

What are the avarage working hours per marketing, sales, & support staff staff member?

How many days per week does your marketing, sales, & support staff work?

On average, how many new incoming sales leads do you get daily?

How much do your customer support calls rely on human interaction and intervention to provide informatrion and to solve problems?

On average, what is your expected number of engagements (calls) to be received by individual marketing, sales, & support staff per day/shift?

On average, how many engagements (sales calls / follow-ups) does it take before a lead converts into a sale?

On average, how long does a marketing, sales or support call last per client (measured in minutes)?

On average, how many customers are unreachable or does not respond on follow-up calls during working / support hours/days?

On average, how many recuring tasks and rework does your marketing, sales, & support staff have to perform, compared to other tasks daily?

What is your current average closing/conversion rate from lead to sales

Rate the acuracy and consistancy in company and product message to your customers by your marketing, sales, & support agents?

Rate your ability to acurately capture customer data during customer engagement like: reasons they have abandoned the sale / customer excperience / sales / funnel fall-offs / sales progress status / customer preferences / agent efficiency / feedback / etc

Rate your ability to acurately capture customer data during customer engagement like: reasons they have abandoned the sale / customer excperience / sales / funnel fall-offs / sales progress status / customer preferences / agent efficiency / feedback / etc